Osa Commerce Inc
Enterprise Customer Success Manager
Osa Commerce Inc, Alpharetta, Georgia, United States, 30239
Osa Operations Customer Success Manager- Enterprise Remote·Full time Apply for Customer Success Manager- Enterprise
As an Enterprise Customer Success Manager, you will be the core advocate for our largest clients—helping them unlock value from our platform, drive adoption, and ensure long-term success. You’ll proactively guide customers through onboarding, strategic adoption, and renewal phases, building strong relationships and preventing supply chain inefficiencies. Description
Key Responsibilities:
Build long-term relationships to achieve retention goals Track customer satisfaction metrics and trends, providing actionable insights to improve the customer experience Oversee a portfolio of accounts, including medium-sized and large-scale businesses. Conduct client meetings and build actionable plans; occasional travel required. Collaborate with product, sales and marketing teams to best support the customers. Provide detailed customer communication plans to drive projects, escalations, and expansion opportunities forward. Implementation oversight and collaboration with the Dev and Customer Success Team to track timelines and manage expectations during implementation. Qualifications:
5+ years in SaaS customer success or account management—ideally at supply chain technology provider Supply chain experience—ecommerce, OMS, WMS, or 3PL fulfillment—required Proven experience with enterprise-level clients (e.g., brands, retailers, 3PLs, logistics) Excellent communication, strategic planning, and stakeholder management skills Data-driven mindset: proficient at interpreting usage analytics to drive action Ability to manage complex customer ecosystems and navigate cross-functional processes Strong organizational skills and adaptability in fast-paced environments Familiarity with CRM tools (Salesforce, Gainsight) and workflow platforms (Asana, JIRA, Slack) Hybrid work environment preferred; Open to remote talent for qualified applicants (Alpharetta, GA)
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As an Enterprise Customer Success Manager, you will be the core advocate for our largest clients—helping them unlock value from our platform, drive adoption, and ensure long-term success. You’ll proactively guide customers through onboarding, strategic adoption, and renewal phases, building strong relationships and preventing supply chain inefficiencies. Description
Key Responsibilities:
Build long-term relationships to achieve retention goals Track customer satisfaction metrics and trends, providing actionable insights to improve the customer experience Oversee a portfolio of accounts, including medium-sized and large-scale businesses. Conduct client meetings and build actionable plans; occasional travel required. Collaborate with product, sales and marketing teams to best support the customers. Provide detailed customer communication plans to drive projects, escalations, and expansion opportunities forward. Implementation oversight and collaboration with the Dev and Customer Success Team to track timelines and manage expectations during implementation. Qualifications:
5+ years in SaaS customer success or account management—ideally at supply chain technology provider Supply chain experience—ecommerce, OMS, WMS, or 3PL fulfillment—required Proven experience with enterprise-level clients (e.g., brands, retailers, 3PLs, logistics) Excellent communication, strategic planning, and stakeholder management skills Data-driven mindset: proficient at interpreting usage analytics to drive action Ability to manage complex customer ecosystems and navigate cross-functional processes Strong organizational skills and adaptability in fast-paced environments Familiarity with CRM tools (Salesforce, Gainsight) and workflow platforms (Asana, JIRA, Slack) Hybrid work environment preferred; Open to remote talent for qualified applicants (Alpharetta, GA)
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