IBM
Delivery Project Executive - Procurement BPO
3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Introduction
IBM is seeking highly motivated and experienced individuals with project management, strategic sourcing and consulting experience to join our team of client-facing procurement professionals. Specifically, we are seeking to fill the role of a Delivery Project Executive. The Delivery Project Executive is the primary client interface for the delivery of our Procurement BPO services to IBM’s external clients. In addition, the Delivery Project Executive controls costs, manages the customer relationship and reports on all contracted commitments within IBM and Client leadership, and leads the IBM delivery team on the account. In the role, you will be leading our teams in the delivery of BPO Procurement Services to our external clients across all industry segments.
Your Role And Responsibilities
Candidate should exhibit the IBM Growth Behaviors in everything they do by being Growth Minded (curious and open to feedback, experimentation, learning from everyone, and focusing on solutions over problems), Outcome Focused (testing the status quo and using a customer-centered and nimble approach), and Courageous (thinking independently, taking risks, and making critical decisions in tough situations) Lead the client engagement for Delivery from due diligence phase through transition and into steady-state delivery Support solution development, in conjunction with Sales, addressing client-specific Strategic Sourcing and Procurement Operations strategy and structure, program costs, gap/risk analysis and plan to closure Leadership of multiple sub-teams including sourcing, buying, operations, analytics, etc. Successful program implementation and ongoing management, including infrastructure, staffing/resources, documentation and training, service levels and fiscal cost management Implement an iterative, continuous improvement plan to meet contractual commitments Ensure continued achievement of client business objectives, which include Client Satisfaction (Net Promoter Score) and fiscal return on investment (ROI) Manage client obligations, stakeholder buy-in, governance, escalations, and renegotiations Program planning, continuous improvement, and resolution of conflict in complex scenarios Project Management including scope, costs, staffing, risks, audit, issue resolution, etc. Drive the responsibilities of the Sourcing Manager (SM) role where required, providing guidance and oversight regarding sourcing and category management strategy along with execution and savings targets establishment, tracking, calculation, and forecasting Engagement with Project Executive for issues such as for breach, problem resolution, root cause analysis, resource & performance issues, growth demands, etc. Support practice growth through account expansion (i.e., introduction of additional scope areas, emerging technologies, innovations within base scope to unlock value) and new client pursuits Support cost management through the use of varied IBM tools and internal monthly, quarterly, and annual interlock cadence to meet and exceed financial targets. Account Fiscal Management (P&L) Identify, own, deliver, and report on all contractually obligated service levels agreements (SLAs)
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
Must have exceptional client-facing and consultative skills and experience Experience in category management and strategic sourcing, tactical buying, procurement operations, contract risk, supplier relationship management, as well as a strong knowledge of major Source-2-Pay applications Extensive sourcing experience is required in at least three (3) of the following indirect spend categories: Corporate and Professional Services; Enterprise Services; Technology Services and Equipment; Marketing and Communications; Travel; Facilities; MRO; Fleet; Capital Equipment; Logistics Must have a proven track record of leading and managing sourcing teams both on shore and off-shore. Financial Management experience Candidates must be willing and able to travel to client locations based on business requirements. Peak client travel may be up to 4 days/week and 3-4 weeks per month (e.g., early months with a new client); however, steady state travel is purposeful in nature and often less frequent (e.g., 2 weeks per month in most roles) This hybrid role requires the candidate to work from an IBM or client location at least 3 days per week
Preferred Technical And Professional Experience
Minimum of ten (10) years of experience in procurement consulting / business process outsourcing Expert knowledge of the 7-Step Sourcing Process
Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries IT Services and IT Consulting Referrals increase your chances of interviewing at IBM by 2x Service Delivery Manager _ Based in U.S.A
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3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Introduction
IBM is seeking highly motivated and experienced individuals with project management, strategic sourcing and consulting experience to join our team of client-facing procurement professionals. Specifically, we are seeking to fill the role of a Delivery Project Executive. The Delivery Project Executive is the primary client interface for the delivery of our Procurement BPO services to IBM’s external clients. In addition, the Delivery Project Executive controls costs, manages the customer relationship and reports on all contracted commitments within IBM and Client leadership, and leads the IBM delivery team on the account. In the role, you will be leading our teams in the delivery of BPO Procurement Services to our external clients across all industry segments.
Your Role And Responsibilities
Candidate should exhibit the IBM Growth Behaviors in everything they do by being Growth Minded (curious and open to feedback, experimentation, learning from everyone, and focusing on solutions over problems), Outcome Focused (testing the status quo and using a customer-centered and nimble approach), and Courageous (thinking independently, taking risks, and making critical decisions in tough situations) Lead the client engagement for Delivery from due diligence phase through transition and into steady-state delivery Support solution development, in conjunction with Sales, addressing client-specific Strategic Sourcing and Procurement Operations strategy and structure, program costs, gap/risk analysis and plan to closure Leadership of multiple sub-teams including sourcing, buying, operations, analytics, etc. Successful program implementation and ongoing management, including infrastructure, staffing/resources, documentation and training, service levels and fiscal cost management Implement an iterative, continuous improvement plan to meet contractual commitments Ensure continued achievement of client business objectives, which include Client Satisfaction (Net Promoter Score) and fiscal return on investment (ROI) Manage client obligations, stakeholder buy-in, governance, escalations, and renegotiations Program planning, continuous improvement, and resolution of conflict in complex scenarios Project Management including scope, costs, staffing, risks, audit, issue resolution, etc. Drive the responsibilities of the Sourcing Manager (SM) role where required, providing guidance and oversight regarding sourcing and category management strategy along with execution and savings targets establishment, tracking, calculation, and forecasting Engagement with Project Executive for issues such as for breach, problem resolution, root cause analysis, resource & performance issues, growth demands, etc. Support practice growth through account expansion (i.e., introduction of additional scope areas, emerging technologies, innovations within base scope to unlock value) and new client pursuits Support cost management through the use of varied IBM tools and internal monthly, quarterly, and annual interlock cadence to meet and exceed financial targets. Account Fiscal Management (P&L) Identify, own, deliver, and report on all contractually obligated service levels agreements (SLAs)
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
Must have exceptional client-facing and consultative skills and experience Experience in category management and strategic sourcing, tactical buying, procurement operations, contract risk, supplier relationship management, as well as a strong knowledge of major Source-2-Pay applications Extensive sourcing experience is required in at least three (3) of the following indirect spend categories: Corporate and Professional Services; Enterprise Services; Technology Services and Equipment; Marketing and Communications; Travel; Facilities; MRO; Fleet; Capital Equipment; Logistics Must have a proven track record of leading and managing sourcing teams both on shore and off-shore. Financial Management experience Candidates must be willing and able to travel to client locations based on business requirements. Peak client travel may be up to 4 days/week and 3-4 weeks per month (e.g., early months with a new client); however, steady state travel is purposeful in nature and often less frequent (e.g., 2 weeks per month in most roles) This hybrid role requires the candidate to work from an IBM or client location at least 3 days per week
Preferred Technical And Professional Experience
Minimum of ten (10) years of experience in procurement consulting / business process outsourcing Expert knowledge of the 7-Step Sourcing Process
Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries IT Services and IT Consulting Referrals increase your chances of interviewing at IBM by 2x Service Delivery Manager _ Based in U.S.A
Deloitte + Delivery Excellence - Contractual Deal Strategy, Contracting and Risk Support (Senior Manager) - National_Office
Business Development Manager - Power Delivery
Senior Delivery Practice Manager (Sr. DPM), Professional Services (ProServe) team
Austin, TX $180,900 - $312,800 2 weeks ago Seasonal Healthcare Licensed Service Delivery Manager
Senior Supply Chain Manager, Business Planning, Amazon Hub Delivery
Austin, TX $103,900 - $181,400 2 weeks ago Senior Sales Compensation Project Manager, Amazon Business WW
US Technology Consulting_Managed Services_SAP_Operations Service Delivery_Sr. Manager
Austin, TX $148,900 - $340,200 2 weeks ago Senior Project Manager and Business Development Leader
Austin, Texas Metropolitan Area 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr