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Analyst I, Systems Operations (Cyber)
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Analyst I, Systems Operations (Cyber)
role at
ICE Get AI-powered advice on this job and more exclusive features. Job Purpose
Operations Support Analysts immediately respond to system-related issues, ensuring low impact and high customer satisfaction. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. This is not a typical NOC/helpdesk role, nor is it system or network administration. It is part of a highly specialized support organization responsible for the daily operations of multiple industry-leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving internal system problems and external customer-related IT issues. The role requires a blend of general technical and business knowledge, creative solution building, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. Overview
Job Purpose
Operations Support Analysts immediately respond to system-related issues, ensuring low impact and high customer satisfaction. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. This is not a typical NOC/helpdesk role, nor is it system or network administration. It is part of a highly specialized support organization responsible for the daily operations of multiple industry-leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving internal system problems and external customer-related IT issues. The role requires a blend of general technical and business knowledge, creative solution building, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure.
This is a 24x7 environment with global support by teams across multiple continents. Cross-training travel opportunities are possible, but this role may also require occasional odd hours or weekend work.
Responsibilities
Provide operational oversight with enterprise-level cybersecurity tools and platforms (e.g., Tanium, SentinelOne). Coordinate with our Cyber Engineering team to identify and remediate system vulnerabilities; implement backup and redundancy measures. Integrate cybersecurity tools with SIEM systems and other monitoring platforms. Collaborate with our Cyber Engineering team with patch management lifecycle, including deployment, compliance tracking, and reporting. Troubleshoot and resolve complex issues within our infrastructure that may be cyber related. Assist with troubleshooting of day-to-day internal and customer issues and provide direct support to clients Maintain operations and administration of ICE systems using existing policies and procedures Adhere to Incident Management policy by maintaining ownership of production incidents including communication, escalation, and follow-up for root-cause analysis Prepare documentation for troubleshooting and escalation procedures Control computer system(s) on schedule by means of system terminal, operator checklists, and third-party software
Knowledge And Experience
Associates/Bachelor’s degree or equivalent systems/application support experience Experience with Linux Operating System Able to work in a service-oriented team environment Customer focused, and dedicated to the best possible user experience Able to communicate effectively with both technical and business resources Critical thinking and analytical problem-solving skills, able to think logically Demonstrated reliability, flexibility, and attention to detail Scheduling flexibility required
Preferred
Experience/exposure with financial and investment industries/technologies Basic Unix Shell scripting skills Help Desk or Customer Service experience Experience with enterprise monitoring solutions Knowledge of TCP/IP, UDP and Multicast protocol Basic knowledge of Incident and change management process (ITIL, ISO9000, Cobit)
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at ICE by 2x Sign in to set job alerts for “Operations System Analyst” roles.
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Analyst I, Systems Operations (Cyber)
role at
ICE Join to apply for the
Analyst I, Systems Operations (Cyber)
role at
ICE Get AI-powered advice on this job and more exclusive features. Job Purpose
Operations Support Analysts immediately respond to system-related issues, ensuring low impact and high customer satisfaction. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. This is not a typical NOC/helpdesk role, nor is it system or network administration. It is part of a highly specialized support organization responsible for the daily operations of multiple industry-leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving internal system problems and external customer-related IT issues. The role requires a blend of general technical and business knowledge, creative solution building, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. Overview
Job Purpose
Operations Support Analysts immediately respond to system-related issues, ensuring low impact and high customer satisfaction. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. This is not a typical NOC/helpdesk role, nor is it system or network administration. It is part of a highly specialized support organization responsible for the daily operations of multiple industry-leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving internal system problems and external customer-related IT issues. The role requires a blend of general technical and business knowledge, creative solution building, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure.
This is a 24x7 environment with global support by teams across multiple continents. Cross-training travel opportunities are possible, but this role may also require occasional odd hours or weekend work.
Responsibilities
Provide operational oversight with enterprise-level cybersecurity tools and platforms (e.g., Tanium, SentinelOne). Coordinate with our Cyber Engineering team to identify and remediate system vulnerabilities; implement backup and redundancy measures. Integrate cybersecurity tools with SIEM systems and other monitoring platforms. Collaborate with our Cyber Engineering team with patch management lifecycle, including deployment, compliance tracking, and reporting. Troubleshoot and resolve complex issues within our infrastructure that may be cyber related. Assist with troubleshooting of day-to-day internal and customer issues and provide direct support to clients Maintain operations and administration of ICE systems using existing policies and procedures Adhere to Incident Management policy by maintaining ownership of production incidents including communication, escalation, and follow-up for root-cause analysis Prepare documentation for troubleshooting and escalation procedures Control computer system(s) on schedule by means of system terminal, operator checklists, and third-party software
Knowledge And Experience
Associates/Bachelor’s degree or equivalent systems/application support experience Experience with Linux Operating System Able to work in a service-oriented team environment Customer focused, and dedicated to the best possible user experience Able to communicate effectively with both technical and business resources Critical thinking and analytical problem-solving skills, able to think logically Demonstrated reliability, flexibility, and attention to detail Scheduling flexibility required
Preferred
Experience/exposure with financial and investment industries/technologies Basic Unix Shell scripting skills Help Desk or Customer Service experience Experience with enterprise monitoring solutions Knowledge of TCP/IP, UDP and Multicast protocol Basic knowledge of Incident and change management process (ITIL, ISO9000, Cobit)
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at ICE by 2x Sign in to set job alerts for “Operations System Analyst” roles.
Atlanta, GA $120,000.00-$150,000.00 2 weeks ago business Data Analyst - Pricing & Reporting
Data & Reporting Analyst , Relay Operations Center Tech & Ops integration
Business Analyst, Relay Supply Product and Technology
Atlanta, GA $66,900.00-$143,100.00 1 day ago Atlanta, GA $80,000.00-$96,000.00 2 days ago Atlanta, GA $74,400.00-$107,100.00 2 weeks ago Business Analyst (Digital Operations/EDI)
Tucker, GA $75,000.00-$93,600.00 5 months ago Atlanta, GA $80,000.00-$96,000.00 1 day ago Software Business Analyst - Hybrid - Norcross, GA
Atlanta, GA $60,000.00-$110,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr