David Weekley Homes
Warranty Service Manager - Future Opportunities
David Weekley Homes, Portland, Oregon, United States, 97204
Warranty Service Manager - Future Opportunities
Join to apply for the
Warranty Service Manager - Future Opportunities
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David Weekley Homes Warranty Service Manager - Future Opportunities
9 months ago Be among the first 25 applicants Join to apply for the
Warranty Service Manager - Future Opportunities
role at
David Weekley Homes Future Opportunities
David Weekley Homes is seeking a Warranty Service Manager to join our Portland team. This position requires someone who is a self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction. Job Description
Future Opportunities
David Weekley Homes is seeking a Warranty Service Manager to join our Portland team. This position requires someone who is a self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.
Warranty Service Managers (WSM's) resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSM's are responsible for warranty resolution in multiple communities to which they are assigned throughout the greater Portland metro area and work primarily from their vehicle and in or around customers' homes.
Job Responsibilities
Coordinate and schedule all repairs with contractors and customers Follow up, inspect and ensure completion of all repairs Hold subcontractors accountable for results Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable Manage your budget Perform minor repairs as needed Handle multiple tasks, as well as projects, within designated timeframes The ability to say "no" and overcome objections in a professional manner Responsible for achieving high levels of customer satisfaction
Qualifications
A positive attitude and good social/interpersonal skills are essential Must be able to deal with and remain calm in confrontational situations and deal with negativity Previous experience in the home building industry and/or some home repair experience is helpful Previous experience in a customer service environment Demonstrate exceptional listening and communications skills Follow up and follow through consistently to deliver outstanding service Have excellent time management, organizational and scheduling skills
Additional Information
What We Offer:
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We Offer An Excellent Benefits Package That Includes
Health Insurance - Medical, Dental and Vision 401k and discretionary 8% match Employee Stock Ownership Plan Profit Sharing Vacation, Paid Holidays, plus PTO New Home Discount for Team Member and Family College Scholarship Program Community Outreach Sabbaticals And more!
David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers:
No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Construction Referrals increase your chances of interviewing at David Weekley Homes by 2x Get notified about new Service Manager jobs in
Portland, OR . Portland, OR $106,367.00-$118,186.00 5 days ago Portland, OR $88,000.00-$111,150.00 3 days ago Portland, OR $73,500.00-$126,000.00 6 days ago Portland, OR $100,000.00-$250,000.00 2 weeks ago Portland, OR $120,000.00-$170,000.00 1 day ago Portland, OR $50,000.00-$60,000.00 1 day ago Service Drive Manager - Tonkin Mazda of Portland
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Join to apply for the
Warranty Service Manager - Future Opportunities
role at
David Weekley Homes Warranty Service Manager - Future Opportunities
9 months ago Be among the first 25 applicants Join to apply for the
Warranty Service Manager - Future Opportunities
role at
David Weekley Homes Future Opportunities
David Weekley Homes is seeking a Warranty Service Manager to join our Portland team. This position requires someone who is a self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction. Job Description
Future Opportunities
David Weekley Homes is seeking a Warranty Service Manager to join our Portland team. This position requires someone who is a self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.
Warranty Service Managers (WSM's) resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSM's are responsible for warranty resolution in multiple communities to which they are assigned throughout the greater Portland metro area and work primarily from their vehicle and in or around customers' homes.
Job Responsibilities
Coordinate and schedule all repairs with contractors and customers Follow up, inspect and ensure completion of all repairs Hold subcontractors accountable for results Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable Manage your budget Perform minor repairs as needed Handle multiple tasks, as well as projects, within designated timeframes The ability to say "no" and overcome objections in a professional manner Responsible for achieving high levels of customer satisfaction
Qualifications
A positive attitude and good social/interpersonal skills are essential Must be able to deal with and remain calm in confrontational situations and deal with negativity Previous experience in the home building industry and/or some home repair experience is helpful Previous experience in a customer service environment Demonstrate exceptional listening and communications skills Follow up and follow through consistently to deliver outstanding service Have excellent time management, organizational and scheduling skills
Additional Information
What We Offer:
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We Offer An Excellent Benefits Package That Includes
Health Insurance - Medical, Dental and Vision 401k and discretionary 8% match Employee Stock Ownership Plan Profit Sharing Vacation, Paid Holidays, plus PTO New Home Discount for Team Member and Family College Scholarship Program Community Outreach Sabbaticals And more!
David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers:
No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Construction Referrals increase your chances of interviewing at David Weekley Homes by 2x Get notified about new Service Manager jobs in
Portland, OR . Portland, OR $106,367.00-$118,186.00 5 days ago Portland, OR $88,000.00-$111,150.00 3 days ago Portland, OR $73,500.00-$126,000.00 6 days ago Portland, OR $100,000.00-$250,000.00 2 weeks ago Portland, OR $120,000.00-$170,000.00 1 day ago Portland, OR $50,000.00-$60,000.00 1 day ago Service Drive Manager - Tonkin Mazda of Portland
Portland, OR $8,000.00-$12,000.00 9 hours ago Tualatin, OR $80,000.00-$100,000.00 1 week ago Portland, OR $55,000.00-$65,000.00 1 week ago Portland, OR $113,000.00-$189,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr