Caterpillar Inc.
Sr Service Engineer Team Lead - Medium Tractor Products
Caterpillar Inc., Washington, Illinois, United States, 61571
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Sr Service Engineer Team Lead - Medium Tractor Products
role at
Caterpillar Inc. 1 day ago Be among the first 25 applicants Join to apply for the
Sr Service Engineer Team Lead - Medium Tractor Products
role at
Caterpillar Inc. Get AI-powered advice on this job and more exclusive features. Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Career Area
Product Support
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our customers have come to expect high quality and productivity from our equipment, and we continually work to ensure those expectations are met or exceeded. We have an excellent opportunity for you to make an impact on these efforts as a
Senior Product Service Engineer Team Lead
on the Medium Tractor Products team! In this role you will lead a team of Product Service Engineers that enhance the acceptability and salability of current and new products (NPI) through meeting product health targets, reducing warranty, achieving NPI product support deliverables, and providing technical support to Caterpillar dealer technical/service departments, technical field reps, machine and component engineering and service engineers.
What You Will Do
Coach and mentor a team of Product Services Engineers. Lead the support to Caterpillar Dealers worldwide by serving as a Tier 2 Dealer Solutions Network (DSN) analyst. Conduct dealer and customer visits to personally provide technical assistance on urgent and emerging field problems. Perform quality, reliability, and warranty analyses for the assigned product. Conduct emerging issues analyses on dealer part return requests and inspections, development of quick field improvements, suggested design, or manufacturing improvements, etc. Identify, investigate, and obtain resolution commitments for all significant field problems through CPI to maintain and improve assigned product performance. Create service publications to announce significant product improvements to the dealers (via Service Magazine), temporary field fix information (via Tech Info Bulletin), and product support programs (via Service Letters) as part of the CPI resolution process. Provide service publication support through reviewing and editing existing and NPI service publications. Provide NPI pilot field follow support to evaluate NPI quality & reliability and customer acceptance of the new product.
What You Have (Basic Qualifications)
Degree requirement: Bachelor’s degree or equivalent job experience. Technical Excellence: Experience in either machine/component engineering, machine/component test & development, CPI, or as a field technical representative. Effective Communications: Strong communications and interpersonal skills to deal with sensitive issues or persuade others inside and outside the department to take specific action. Service Excellence: Demonstrated ability to work directly with dealer service departments and customers, leveraging strong technical aptitude and problem-solving skills to perform effective root cause analysis.
Top Candidates Will Have
Knowledge in the following: Standard warranty and goodwill policies. TTT products including applications, configurations, attachments, etc. Service tooling, repair practices, product user practices, and dealer service capabilities. Leading diverse teams across the Caterpillar matrix to address product issues. Grade Control systems. Product support tools: QRQM, VisionLink, CPI, RWA, HVC, SISweb, SIMSi, and PIS. machine & component systems: engine, powertrain, hydraulics, structures, cab/hvac, and control systems.
Additional Info
Office Model: This position requires the employee to work a 5-day-a-week schedule in the office. Travel: 15-50% domestic and international travel is expected. Relocation: Domestic relocation will be available to those who qualify. ISE: Not available. Visa Sponsorship: Not available.
Summary Pay Range
$144,960.00 - $217,320.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates
July 23, 2025 - August 6, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Construction and Machinery Manufacturing Referrals increase your chances of interviewing at Caterpillar Inc. by 2x Get notified about new Senior Services Engineer jobs in
Washington, IL . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Sr Service Engineer Team Lead - Medium Tractor Products
role at
Caterpillar Inc. 1 day ago Be among the first 25 applicants Join to apply for the
Sr Service Engineer Team Lead - Medium Tractor Products
role at
Caterpillar Inc. Get AI-powered advice on this job and more exclusive features. Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Career Area
Product Support
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our customers have come to expect high quality and productivity from our equipment, and we continually work to ensure those expectations are met or exceeded. We have an excellent opportunity for you to make an impact on these efforts as a
Senior Product Service Engineer Team Lead
on the Medium Tractor Products team! In this role you will lead a team of Product Service Engineers that enhance the acceptability and salability of current and new products (NPI) through meeting product health targets, reducing warranty, achieving NPI product support deliverables, and providing technical support to Caterpillar dealer technical/service departments, technical field reps, machine and component engineering and service engineers.
What You Will Do
Coach and mentor a team of Product Services Engineers. Lead the support to Caterpillar Dealers worldwide by serving as a Tier 2 Dealer Solutions Network (DSN) analyst. Conduct dealer and customer visits to personally provide technical assistance on urgent and emerging field problems. Perform quality, reliability, and warranty analyses for the assigned product. Conduct emerging issues analyses on dealer part return requests and inspections, development of quick field improvements, suggested design, or manufacturing improvements, etc. Identify, investigate, and obtain resolution commitments for all significant field problems through CPI to maintain and improve assigned product performance. Create service publications to announce significant product improvements to the dealers (via Service Magazine), temporary field fix information (via Tech Info Bulletin), and product support programs (via Service Letters) as part of the CPI resolution process. Provide service publication support through reviewing and editing existing and NPI service publications. Provide NPI pilot field follow support to evaluate NPI quality & reliability and customer acceptance of the new product.
What You Have (Basic Qualifications)
Degree requirement: Bachelor’s degree or equivalent job experience. Technical Excellence: Experience in either machine/component engineering, machine/component test & development, CPI, or as a field technical representative. Effective Communications: Strong communications and interpersonal skills to deal with sensitive issues or persuade others inside and outside the department to take specific action. Service Excellence: Demonstrated ability to work directly with dealer service departments and customers, leveraging strong technical aptitude and problem-solving skills to perform effective root cause analysis.
Top Candidates Will Have
Knowledge in the following: Standard warranty and goodwill policies. TTT products including applications, configurations, attachments, etc. Service tooling, repair practices, product user practices, and dealer service capabilities. Leading diverse teams across the Caterpillar matrix to address product issues. Grade Control systems. Product support tools: QRQM, VisionLink, CPI, RWA, HVC, SISweb, SIMSi, and PIS. machine & component systems: engine, powertrain, hydraulics, structures, cab/hvac, and control systems.
Additional Info
Office Model: This position requires the employee to work a 5-day-a-week schedule in the office. Travel: 15-50% domestic and international travel is expected. Relocation: Domestic relocation will be available to those who qualify. ISE: Not available. Visa Sponsorship: Not available.
Summary Pay Range
$144,960.00 - $217,320.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates
July 23, 2025 - August 6, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Construction and Machinery Manufacturing Referrals increase your chances of interviewing at Caterpillar Inc. by 2x Get notified about new Senior Services Engineer jobs in
Washington, IL . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr