Recruiting From Scratch
Solutions Engineer (Product Expert) | Housing
Recruiting From Scratch, New York, New York, us, 10261
W ho is
Recruiting from Scratch :
Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to help them hire.
About the client:
Title of Role:
Solutions Engineer (Product Expert) – Housing
Location:
New York, NY
Company Stage of Funding:
Series B
Office Type:
Onsite (4–5 days/week)
Salary:
$120,000 – $150,000 + equity Company Description
Our client is a fast-growing AI technology company focused on transforming industries that impact everyday life—beginning with housing and healthcare. With over $140M in funding and a team of 275+, they are building powerful conversational AI platforms that deliver operational efficiency and human-like service at scale. Their innovative solutions are already deployed across high-impact sectors, and they continue to invest deeply in engineering, product excellence, and customer experience. Based in New York City, this team offers a collaborative and mission-driven environment with opportunities for rapid career progression and meaningful product ownership. What You Will Do
As a Solutions Engineer (Product Expert) – Housing, you will play a key post-sales role across the company’s four primary product lines: Automated Onboarding, Leasing, Resident, and Platform. This role bridges technical implementation with client experience, ensuring customers get maximum value from the platform. You will: Act as the product expert across one or more post-sales product lines
Work cross-functionally with Engineering, Product, and Operations on implementations, launches, and customer success initiatives
Manage multiple client engagements, including requirement-gathering sessions and stakeholder communication
Use SQL and BI tools to support data analysis, implementation health, and reporting
Respond to customer queries using tools like Postman and DataDog (no day-to-day coding required)
Take ownership of solving client issues with high autonomy and urgency
Contribute to internal tooling improvements and scalable onboarding playbooks
Help shape the future of the Solutions Engineering team as the company grows
Ideal Candidate Background
3–7 years of experience in technical
post-sales
roles (e.g., solutions engineering, technical project management, product operations) in a
SaaS
or startup environment
Proficient in
SQL
for data troubleshooting and analytics
Hands-on experience with
CRM
platforms (Salesforce, HubSpot, etc.) and
support systems
like Zendesk, Jira
Comfortable using tools such as
Postman ,
LogRocket ,
DataDog , or similar platforms
Strong interpersonal skills, able to communicate complex ideas to technical and non-technical stakeholders
Proven ability to manage multiple projects simultaneously under defined timelines
Experience directly interfacing with clients in implementation or support contexts
Comfortable working onsite in New York City (4–5 days/week)
Preferred
Background in a STEM discipline such as Computer Science, Engineering, or Mathematics
Experience at
Series A/B startups
or early-stage environments
Familiarity with BI tools like Looker, Power BI, or Tableau
Able to read and understand basic code (bonus)
Minimum 2+ years tenure in prior roles (no job hoppers)
Compensation and Benefits
Base salary:
$120,000 – $150,000 (flexible for exceptional candidates)
Equity:
Competitive stock options package
Benefits:
Comprehensive health benefits, 401(k), and relocation assistance available
Career progression:
Clear internal paths from Associate to Senior Solutions Engineer and other strategic roles (e.g., customer success, operations)
Office culture:
In-person collaboration in a fast-paced, mission-driven NYC office
Excited to solve real-world problems with cutting-edge AI?
This role is your opportunity to make an impact while working with one of the most forward-thinking product teams in the industry.
#J-18808-Ljbffr
Recruiting from Scratch :
Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies. Our team is 100% remote and we work with teams across the United States to help them hire.
About the client:
Title of Role:
Solutions Engineer (Product Expert) – Housing
Location:
New York, NY
Company Stage of Funding:
Series B
Office Type:
Onsite (4–5 days/week)
Salary:
$120,000 – $150,000 + equity Company Description
Our client is a fast-growing AI technology company focused on transforming industries that impact everyday life—beginning with housing and healthcare. With over $140M in funding and a team of 275+, they are building powerful conversational AI platforms that deliver operational efficiency and human-like service at scale. Their innovative solutions are already deployed across high-impact sectors, and they continue to invest deeply in engineering, product excellence, and customer experience. Based in New York City, this team offers a collaborative and mission-driven environment with opportunities for rapid career progression and meaningful product ownership. What You Will Do
As a Solutions Engineer (Product Expert) – Housing, you will play a key post-sales role across the company’s four primary product lines: Automated Onboarding, Leasing, Resident, and Platform. This role bridges technical implementation with client experience, ensuring customers get maximum value from the platform. You will: Act as the product expert across one or more post-sales product lines
Work cross-functionally with Engineering, Product, and Operations on implementations, launches, and customer success initiatives
Manage multiple client engagements, including requirement-gathering sessions and stakeholder communication
Use SQL and BI tools to support data analysis, implementation health, and reporting
Respond to customer queries using tools like Postman and DataDog (no day-to-day coding required)
Take ownership of solving client issues with high autonomy and urgency
Contribute to internal tooling improvements and scalable onboarding playbooks
Help shape the future of the Solutions Engineering team as the company grows
Ideal Candidate Background
3–7 years of experience in technical
post-sales
roles (e.g., solutions engineering, technical project management, product operations) in a
SaaS
or startup environment
Proficient in
SQL
for data troubleshooting and analytics
Hands-on experience with
CRM
platforms (Salesforce, HubSpot, etc.) and
support systems
like Zendesk, Jira
Comfortable using tools such as
Postman ,
LogRocket ,
DataDog , or similar platforms
Strong interpersonal skills, able to communicate complex ideas to technical and non-technical stakeholders
Proven ability to manage multiple projects simultaneously under defined timelines
Experience directly interfacing with clients in implementation or support contexts
Comfortable working onsite in New York City (4–5 days/week)
Preferred
Background in a STEM discipline such as Computer Science, Engineering, or Mathematics
Experience at
Series A/B startups
or early-stage environments
Familiarity with BI tools like Looker, Power BI, or Tableau
Able to read and understand basic code (bonus)
Minimum 2+ years tenure in prior roles (no job hoppers)
Compensation and Benefits
Base salary:
$120,000 – $150,000 (flexible for exceptional candidates)
Equity:
Competitive stock options package
Benefits:
Comprehensive health benefits, 401(k), and relocation assistance available
Career progression:
Clear internal paths from Associate to Senior Solutions Engineer and other strategic roles (e.g., customer success, operations)
Office culture:
In-person collaboration in a fast-paced, mission-driven NYC office
Excited to solve real-world problems with cutting-edge AI?
This role is your opportunity to make an impact while working with one of the most forward-thinking product teams in the industry.
#J-18808-Ljbffr