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Manager IV, Field Service Engineer (M4) - DRY ETCH
RemoteWorker US, Gilbert, Arizona, United States, 85233
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Manager IV, Field Service Engineer (M4) - DRY ETCH
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Manager IV, Field Service Engineer (M4) - DRY ETCH
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RemoteWorker US Get AI-powered advice on this job and more exclusive features. Manager IV, Field Service Engineer (M4) - DRY ETCH at APPLIED MATERIALS summary:
Manages and oversees field service engineering operations focused on DRY ETCH technology, including financial forecasting, manpower planning, and operational efficiency. Leads startup, warranty, and service agreement management while ensuring customer satisfaction through regular communication and performance tracking. Responsible for team leadership, training, safety, and continuous improvement to meet technical and business objectives in a semiconductor equipment environment.
Hands On TechnicalDRY ETCHExperience Highly Preferred
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manage Applied KPI performance, includingCustomer Acceptance Report(CAR) cycle time, clean desk, reporting hours, Utilization%, Over Time%, Parts Confirmation (TES), parts return, etc.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty, Comprehensive Service Agreement (CSA), and Total Kit Management (TKM) cost under reserve.
Prepare and host weekly meetings with the customer to ensure customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to ensure theymeet tsmc's expectation andsupport regional business.
Ensures Employee Satisfaction Through:
Communication of business progress and all related action. Setting goals and controlling achievements. Establishing training and career development plans.
Ensures The Appropriate Safety Practices Among Customer Engineers. Develop CE Skills. Spots And Develops Managerial/other Specialist Talent. Ensures Employee Satisfaction Through:
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Understand Etch technique issue. Prepare and host regular internal meetings with various function groups to discuss tool uptime, critical issue and action plan, and update/discuss/align with customer.
Understand and meet Applied's Vision, Mission, Value and tsmc expectations, quick response, and technique oriented discussion.
Promotes Quality Improvement Processes To:
Reduce cycle time Drive continuous improvement of technical performance Empower the work force
Functional Knowledge
3 plus years of hands on DRY ETCH Technical experience highly preferred Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
Business Expertise
Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
Identifies and resolves technical, operational and organizational problems
Impact
Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives Guided by policies and resource requirements within business unit, department or sub-function
Interpersonal Skills
Guides, influences and persuades others internally in related areas or externally
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
7 - 10 Years
Work Experience:
Additional Information
Shift:
10-Day 8-Hr (United States of America)
Travel:
Yes, 10% of the Time
Relocation Eligible:
Yes
U.S. Salary Range:
$112,000.00 - $154,000.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, theposted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Keywords:
Field Service Engineer, Dry Etch, Semiconductor Equipment, Technical Management, Service Agreements, Customer Satisfaction, Operational Efficiency, Team Leadership, KPI Management, Continuous Improvement Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at RemoteWorker US by 2x Get notified about new Field Services Engineer jobs in
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Manager IV, Field Service Engineer (M4) - DRY ETCH
role at
RemoteWorker US 1 hour ago Be among the first 25 applicants Join to apply for the
Manager IV, Field Service Engineer (M4) - DRY ETCH
role at
RemoteWorker US Get AI-powered advice on this job and more exclusive features. Manager IV, Field Service Engineer (M4) - DRY ETCH at APPLIED MATERIALS summary:
Manages and oversees field service engineering operations focused on DRY ETCH technology, including financial forecasting, manpower planning, and operational efficiency. Leads startup, warranty, and service agreement management while ensuring customer satisfaction through regular communication and performance tracking. Responsible for team leadership, training, safety, and continuous improvement to meet technical and business objectives in a semiconductor equipment environment.
Hands On TechnicalDRY ETCHExperience Highly Preferred
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manage Applied KPI performance, includingCustomer Acceptance Report(CAR) cycle time, clean desk, reporting hours, Utilization%, Over Time%, Parts Confirmation (TES), parts return, etc.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty, Comprehensive Service Agreement (CSA), and Total Kit Management (TKM) cost under reserve.
Prepare and host weekly meetings with the customer to ensure customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to ensure theymeet tsmc's expectation andsupport regional business.
Ensures Employee Satisfaction Through:
Communication of business progress and all related action. Setting goals and controlling achievements. Establishing training and career development plans.
Ensures The Appropriate Safety Practices Among Customer Engineers. Develop CE Skills. Spots And Develops Managerial/other Specialist Talent. Ensures Employee Satisfaction Through:
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Understand Etch technique issue. Prepare and host regular internal meetings with various function groups to discuss tool uptime, critical issue and action plan, and update/discuss/align with customer.
Understand and meet Applied's Vision, Mission, Value and tsmc expectations, quick response, and technique oriented discussion.
Promotes Quality Improvement Processes To:
Reduce cycle time Drive continuous improvement of technical performance Empower the work force
Functional Knowledge
3 plus years of hands on DRY ETCH Technical experience highly preferred Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
Business Expertise
Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
Identifies and resolves technical, operational and organizational problems
Impact
Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives Guided by policies and resource requirements within business unit, department or sub-function
Interpersonal Skills
Guides, influences and persuades others internally in related areas or externally
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
7 - 10 Years
Work Experience:
Additional Information
Shift:
10-Day 8-Hr (United States of America)
Travel:
Yes, 10% of the Time
Relocation Eligible:
Yes
U.S. Salary Range:
$112,000.00 - $154,000.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, theposted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Keywords:
Field Service Engineer, Dry Etch, Semiconductor Equipment, Technical Management, Service Agreements, Customer Satisfaction, Operational Efficiency, Team Leadership, KPI Management, Continuous Improvement Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at RemoteWorker US by 2x Get notified about new Field Services Engineer jobs in
Gilbert, AZ . Chandler, AZ $70,000.00-$85,000.00 5 months ago Nationwide Field Service Technician - Phoenix, AZ
Greater Phoenix Area $90,000.00-$95,000.00 15 hours ago FIELD SERVICE TECH - MINING EQUIPMENT (42488)
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Phoenix, AZ $80,000.00-$95,000.00 15 hours ago Phoenix, AZ $63,600.00-$101,800.00 1 week ago Phoenix, AZ $85,000.00-$95,000.00 16 hours ago Scottsdale, AZ $90,000.00-$125,000.00 1 week ago Greater Phoenix Area $90,000.00-$115,000.00 4 days ago The Home Place, AZ $62.97-$72.45 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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