Medtronic
Customer Training Manager - US
Locations: Lafayette, Colorado, United States of America; Chicago, Illinois, United States of America
Type: Full time
Posted on: Yesterday
Application deadline: July 31, 2025 (more than 30 days remaining)
Job requisition id: R32067
Join Medtronic and start a career for your life. Contribute to a fair and innovative healthcare system accessible to all. Break down barriers and foster innovations in a more connected and solidaristic world.
A Day in the Life
Medtronic’s Surgical Operating Unit combines Surgical Robotics and Surgical Innovations, advancing our legacy of surgical solutions and digital innovations for the benefit of our customers and patients. Make an impact by exploring a career with the world’s leading Medical Device company, committed to "alleviating pain, restoring health, and extending life." The Manager, Customer Training, supports the Surgical Innovations business by managing the US Hugo™ and Illumisite™ customer training execution team and US training centers. The role involves working with internal stakeholders to align on training strategies, execution plans, and performance metrics, ensuring effective customer training for system installation and lifecycle support. At Medtronic, we prioritize speed and decisiveness to keep patients first. We value in-person interactions and require a minimum of 4 days onsite weekly to foster professional growth and collaboration. You Will:
Manage the customer training team. Develop customized training for medical professionals to improve patient outcomes. Collaborate on training strategy and annual plans. Develop and execute the training calendar. Manage training centers and partnerships. Handle contracts, budgets, and inventory. Maintain training curriculum and content. Upskill trainers for product launches. Report on training performance metrics. Must Have:
Bachelor’s Degree and at least 5 years relevant experience, or Advanced degree with at least 3 years relevant experience. Nice to Have:
Experience applying adult learning principles. Experience with capital system training/support and surgical training centers. Performance management experience. Medical device or regulated industry experience. Team management experience. Strong project and program management skills. Excellent communication and influence skills. Physical Job Requirements
Physical requirements are representative of the essential functions of this role. Reasonable accommodations should be made for individuals with disabilities. For office roles: regular mobility, computer skills, and communication with colleagues are required. Compensation and Benefits
Salary range: $110,400 - $165,600 USD. Eligible for short-term incentive (MIP). Benefits include health insurance, savings accounts, life and disability insurance, tuition reimbursement, wellness programs, and more. Details at Medtronic Benefits Link. About Medtronic
Medtronic is a global leader in health technology, dedicated to solving the most pressing medical challenges. Our mission is to alleviate pain, restore health, and extend life, driven by a team of over 95,000 employees. We value diversity, inclusion, and equal opportunity, ensuring a supportive environment for all employees.
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Medtronic’s Surgical Operating Unit combines Surgical Robotics and Surgical Innovations, advancing our legacy of surgical solutions and digital innovations for the benefit of our customers and patients. Make an impact by exploring a career with the world’s leading Medical Device company, committed to "alleviating pain, restoring health, and extending life." The Manager, Customer Training, supports the Surgical Innovations business by managing the US Hugo™ and Illumisite™ customer training execution team and US training centers. The role involves working with internal stakeholders to align on training strategies, execution plans, and performance metrics, ensuring effective customer training for system installation and lifecycle support. At Medtronic, we prioritize speed and decisiveness to keep patients first. We value in-person interactions and require a minimum of 4 days onsite weekly to foster professional growth and collaboration. You Will:
Manage the customer training team. Develop customized training for medical professionals to improve patient outcomes. Collaborate on training strategy and annual plans. Develop and execute the training calendar. Manage training centers and partnerships. Handle contracts, budgets, and inventory. Maintain training curriculum and content. Upskill trainers for product launches. Report on training performance metrics. Must Have:
Bachelor’s Degree and at least 5 years relevant experience, or Advanced degree with at least 3 years relevant experience. Nice to Have:
Experience applying adult learning principles. Experience with capital system training/support and surgical training centers. Performance management experience. Medical device or regulated industry experience. Team management experience. Strong project and program management skills. Excellent communication and influence skills. Physical Job Requirements
Physical requirements are representative of the essential functions of this role. Reasonable accommodations should be made for individuals with disabilities. For office roles: regular mobility, computer skills, and communication with colleagues are required. Compensation and Benefits
Salary range: $110,400 - $165,600 USD. Eligible for short-term incentive (MIP). Benefits include health insurance, savings accounts, life and disability insurance, tuition reimbursement, wellness programs, and more. Details at Medtronic Benefits Link. About Medtronic
Medtronic is a global leader in health technology, dedicated to solving the most pressing medical challenges. Our mission is to alleviate pain, restore health, and extend life, driven by a team of over 95,000 employees. We value diversity, inclusion, and equal opportunity, ensuring a supportive environment for all employees.
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