Marmon Foodservice Technologies, Inc.
Vice President of Aftermarket Services
Marmon Foodservice Technologies, Inc., Carol Stream, Illinois, United States, 60158
Vice President of Aftermarket Services
Apply locations: Brooklyn Park, MN; Carol Stream, IL
Type: Full time
Posted on: Posted 13 Days Ago
Job Requisition ID: JR0000035805
Marmon Foodservice Technologies, Inc.
As part of the global industrial organization Marmon Holdings, backed by Berkshire Hathaway, you will be leading initiatives that matter, at every level, and winning in a better way. We are committed to making a positive impact, providing diverse learning and working opportunities, and fostering a culture where everyone is empowered to excel.
About the Job
Although you may not know us by name, our industry-leading brand portfolio supports meals and refreshments enjoyed worldwide. For decades, we've designed and manufactured foodservice equipment for some of the most recognized brands globally. Our mission is to innovate and revolutionize the future of foodservice.
As
Vice President of Aftermarket Services , you will lead the strategy, structure, and execution of our service operations, including warranty and triage, third-party field service deployment, customer support, and technical training. While not a direct P&L owner, you will be fully accountable for service performance and customer experience outcomes. As a senior leadership team member, you will play a vital role in transforming our post-sale support, elevating quality, responsiveness, and trust, and enabling scalable service delivery across the Americas. Your leadership will define what exceptional aftermarket service looks like at MFT and make it a key brand differentiator. What You’ll Do Own and execute the strategy for aftermarket services, including warranty support, technical triage, and field service delivery. Oversee the performance and deployment of certified third-party Authorized Service Agencies (ASAs) and dispatch logistics. Develop and deliver training materials in collaboration with Product and Engineering teams, utilizing digital and in-person formats to upskill internal and external service providers. Establish and monitor service quality metrics such as fix rate, response time, and customer satisfaction. Lead contact center operations, focusing on first-time resolution and customer satisfaction. Collaborate with Sales, Product, and Engineering teams to ensure feedback loops and service readiness at product launches. Drive operational rigor in deploying service tools, systems, and scheduling models. Promote scalable, monetized service offerings while maintaining a customer-first approach. Participate in strategic planning to enhance the service model across MFT and contribute to customer lifetime value. Who You Are Experienced leader in field service or technical support, with exposure to industrial or foodservice equipment. Strong understanding of aftermarket operations, third-party field force management, and service diagnostics. Proven success in transforming service delivery and launching new service models (e.g., training programs, digital tools, service packages). Customer-centric mindset with operational discipline. Ability to influence across a matrixed organization and lead through change. Skills/Experience We’re Looking For Experience managing service delivery across multi-site or third-party networks. Strong analytical skills and familiarity with field service tools and CRM/ERP platforms. Required Qualifications 10+ years in technical service or customer support roles, with at least 5+ in senior leadership. Bachelor's degree required; MBA or technical master’s preferred. Willingness to travel across North America and internationally as needed. Benefits We support your well-being with comprehensive benefits, including: Medical, Dental, Vision, and Prescription Drug plans Access to Health Advocates for benefits guidance Tax-advantaged health and dependent care accounts Wellness programs, Telehealth, Mental Health, Fitness, and Family Planning resources Generous paid time off, holidays, parental leave Company-sponsored life insurance 401(k) with company match and discretionary contributions Financial and retirement advising About Marmon Holdings Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and over 100 autonomous businesses, with $10 billion in annual revenue. Celebrating its 70th anniversary in 2023, Marmon employs over 28,000 team members and continues to grow. Pay Range: $160,000 - $240,000 We offer a comprehensive benefits package, including medical, dental, vision, 401(k) matching, and more. Following a conditional offer, candidates will undergo additional screening as required by law. We are an equal opportunity employer, and all applicants will be considered without regard to protected classes. For accommodations, email careers@marmon.com with the job title and location. Get To Know Us
Part of Berkshire Hathaway, Marmon is a global industrial organization with 11 industry groups, 30,000 employees, and $12 billion in revenue. Our companies thrive on independence and entrepreneurship, supported by shared expertise and insights. We are committed to doing things that matter, leading at every level, and winning a better way. Hear From Our People
Do Things That Matter
Our solutions help millions worldwide stay connected, healthy, and safe. Lead at Every Level
Grow your skills and advance your career across our companies. Win a Better Way
Work with integrity, uphold high standards, and support each other's success.
#J-18808-Ljbffr
Vice President of Aftermarket Services , you will lead the strategy, structure, and execution of our service operations, including warranty and triage, third-party field service deployment, customer support, and technical training. While not a direct P&L owner, you will be fully accountable for service performance and customer experience outcomes. As a senior leadership team member, you will play a vital role in transforming our post-sale support, elevating quality, responsiveness, and trust, and enabling scalable service delivery across the Americas. Your leadership will define what exceptional aftermarket service looks like at MFT and make it a key brand differentiator. What You’ll Do Own and execute the strategy for aftermarket services, including warranty support, technical triage, and field service delivery. Oversee the performance and deployment of certified third-party Authorized Service Agencies (ASAs) and dispatch logistics. Develop and deliver training materials in collaboration with Product and Engineering teams, utilizing digital and in-person formats to upskill internal and external service providers. Establish and monitor service quality metrics such as fix rate, response time, and customer satisfaction. Lead contact center operations, focusing on first-time resolution and customer satisfaction. Collaborate with Sales, Product, and Engineering teams to ensure feedback loops and service readiness at product launches. Drive operational rigor in deploying service tools, systems, and scheduling models. Promote scalable, monetized service offerings while maintaining a customer-first approach. Participate in strategic planning to enhance the service model across MFT and contribute to customer lifetime value. Who You Are Experienced leader in field service or technical support, with exposure to industrial or foodservice equipment. Strong understanding of aftermarket operations, third-party field force management, and service diagnostics. Proven success in transforming service delivery and launching new service models (e.g., training programs, digital tools, service packages). Customer-centric mindset with operational discipline. Ability to influence across a matrixed organization and lead through change. Skills/Experience We’re Looking For Experience managing service delivery across multi-site or third-party networks. Strong analytical skills and familiarity with field service tools and CRM/ERP platforms. Required Qualifications 10+ years in technical service or customer support roles, with at least 5+ in senior leadership. Bachelor's degree required; MBA or technical master’s preferred. Willingness to travel across North America and internationally as needed. Benefits We support your well-being with comprehensive benefits, including: Medical, Dental, Vision, and Prescription Drug plans Access to Health Advocates for benefits guidance Tax-advantaged health and dependent care accounts Wellness programs, Telehealth, Mental Health, Fitness, and Family Planning resources Generous paid time off, holidays, parental leave Company-sponsored life insurance 401(k) with company match and discretionary contributions Financial and retirement advising About Marmon Holdings Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and over 100 autonomous businesses, with $10 billion in annual revenue. Celebrating its 70th anniversary in 2023, Marmon employs over 28,000 team members and continues to grow. Pay Range: $160,000 - $240,000 We offer a comprehensive benefits package, including medical, dental, vision, 401(k) matching, and more. Following a conditional offer, candidates will undergo additional screening as required by law. We are an equal opportunity employer, and all applicants will be considered without regard to protected classes. For accommodations, email careers@marmon.com with the job title and location. Get To Know Us
Part of Berkshire Hathaway, Marmon is a global industrial organization with 11 industry groups, 30,000 employees, and $12 billion in revenue. Our companies thrive on independence and entrepreneurship, supported by shared expertise and insights. We are committed to doing things that matter, leading at every level, and winning a better way. Hear From Our People
Do Things That Matter
Our solutions help millions worldwide stay connected, healthy, and safe. Lead at Every Level
Grow your skills and advance your career across our companies. Win a Better Way
Work with integrity, uphold high standards, and support each other's success.
#J-18808-Ljbffr