Sycuan Casino Resort
Entertainment Ambassador Casino, 5485 Casino Way, El Cajon, California, United States of America Req #15095 Friday, April 18, 2025
Job Purpose:
The primary responsibilities include providing exceptional guest service while supporting Theatre events, promotional giveaways, community outreach, and co-op sponsorships.
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
Provide friendly guest service
while promoting entertainment options and assisting guests with purchase decisions. Maintain a thorough understanding of show schedule , production details, and ticketing prices. Maintain a Box Office cash bank . Follow proper cash handling procedures
and reconcile daily transactions. Maintain a clean and safe Box Office
environment at all times. Assist with night of show
ticket issuance and redemptions. Assist with venue logistics
before and after events. Assist with ushering
venue guests to assigned seats. Assist with incoming and outgoing guest calls. Maintain a professional and pleasant department image
by consistently communicating and presenting information in a professional manner to internal and external guests. Promote Club Sycuan membership to guests
with thorough knowledge of guidelines and benefits. Create new Club Sycuan membership accounts
and Club Sycuan membership card reprints. Ascertain and resolve guest concerns , requests, and/or complaints in a timely, courteous, and informed manner. Collect complete and accurate data from guests
while processing transactions. Provide friendly guest service
while promoting Sycuan Casino Resort at off-property sponsored events. Distribute promotional merchandise
as directed. Other duties as assigned . Job Specifications: Education and Experience: Essential: 1 year of guest service experience Cash handling experience Desirable: Hospitality experience Ticket sales and/or box office experience High School Diploma, High School Certificate of Completion, or G.E.D. Skills and Knowledge: Essential: Ability to interact effectively with team members and guests Ability to communicate effectively in the English language Ability to prioritize and perform multiple tasks and assignments Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Knowledge of Windows operating system Basic computer and data entry skills Ability to appear for work on time Ability to complete forms and documents Ability to sit, stand, and walk for up to eight hours at a time Ability to lift up to 20 lbs. Ability to accept constructive criticism Ability to work in a smoking environment Ability to maintain confidentiality Desirable: Multi-lingual Ability to count cash and make change in a fast-paced environment Ability to recognize counterfeit monies Knowledge of casino games Ability to perform simple mathematical calculations Supervisory/Managerial Accountability: Direct: None Indirect: None Other details: Pay Type: Hourly Apply Now #J-18808-Ljbffr
Provide friendly guest service
while promoting entertainment options and assisting guests with purchase decisions. Maintain a thorough understanding of show schedule , production details, and ticketing prices. Maintain a Box Office cash bank . Follow proper cash handling procedures
and reconcile daily transactions. Maintain a clean and safe Box Office
environment at all times. Assist with night of show
ticket issuance and redemptions. Assist with venue logistics
before and after events. Assist with ushering
venue guests to assigned seats. Assist with incoming and outgoing guest calls. Maintain a professional and pleasant department image
by consistently communicating and presenting information in a professional manner to internal and external guests. Promote Club Sycuan membership to guests
with thorough knowledge of guidelines and benefits. Create new Club Sycuan membership accounts
and Club Sycuan membership card reprints. Ascertain and resolve guest concerns , requests, and/or complaints in a timely, courteous, and informed manner. Collect complete and accurate data from guests
while processing transactions. Provide friendly guest service
while promoting Sycuan Casino Resort at off-property sponsored events. Distribute promotional merchandise
as directed. Other duties as assigned . Job Specifications: Education and Experience: Essential: 1 year of guest service experience Cash handling experience Desirable: Hospitality experience Ticket sales and/or box office experience High School Diploma, High School Certificate of Completion, or G.E.D. Skills and Knowledge: Essential: Ability to interact effectively with team members and guests Ability to communicate effectively in the English language Ability to prioritize and perform multiple tasks and assignments Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Knowledge of Windows operating system Basic computer and data entry skills Ability to appear for work on time Ability to complete forms and documents Ability to sit, stand, and walk for up to eight hours at a time Ability to lift up to 20 lbs. Ability to accept constructive criticism Ability to work in a smoking environment Ability to maintain confidentiality Desirable: Multi-lingual Ability to count cash and make change in a fast-paced environment Ability to recognize counterfeit monies Knowledge of casino games Ability to perform simple mathematical calculations Supervisory/Managerial Accountability: Direct: None Indirect: None Other details: Pay Type: Hourly Apply Now #J-18808-Ljbffr