Fortinet
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Technical Support Specialist
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Fortinet . Job Description Fortinet is looking for a Technical Support Specialist – Endpoint Solutions to join our Atlanta office to provide exceptional customer service and technical support for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will interface with QA and development teams to resolve customer issues and identify bugs through replication and testing. Job Responsibilities: Perform basic troubleshooting on core Fortinet products. Handle FortiClient and FortiGate - collect, analyze, and recommend configuration changes. Collect and analyze customer system information. Recommend corrective actions based on analysis. Provide customer education on networking and product knowledge gaps. Consult technical documentation, bulletins, and release notes for known issues. Reproduce customer environments in lab settings to isolate and resolve problems; suggest new solutions. Follow up on technical cases, ensuring proper escalation and case management until closure. Manage customer communications and expectations; lead customer management meetings regarding escalations. Job Experience Required: Experience in technical support or system administration in networking/security sectors or equivalent education. Deep knowledge of operating systems – Windows, OSX, Linux. Strong understanding of TCP/IP. Experience with security products – firewalls, IDS/IPS, VPNs, virus scanning for endpoints and networks. Strong troubleshooting and problem-solving skills. Previous call center experience supporting endpoints and/or security products is desirable. Excellent written and verbal communication skills. Educational Requirement: Bachelor's degree in Computer Science, Software Engineering, or related fields, or equivalent training and experience. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Computer and Network Security
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Technical Support Specialist
role at
Fortinet . Job Description Fortinet is looking for a Technical Support Specialist – Endpoint Solutions to join our Atlanta office to provide exceptional customer service and technical support for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will interface with QA and development teams to resolve customer issues and identify bugs through replication and testing. Job Responsibilities: Perform basic troubleshooting on core Fortinet products. Handle FortiClient and FortiGate - collect, analyze, and recommend configuration changes. Collect and analyze customer system information. Recommend corrective actions based on analysis. Provide customer education on networking and product knowledge gaps. Consult technical documentation, bulletins, and release notes for known issues. Reproduce customer environments in lab settings to isolate and resolve problems; suggest new solutions. Follow up on technical cases, ensuring proper escalation and case management until closure. Manage customer communications and expectations; lead customer management meetings regarding escalations. Job Experience Required: Experience in technical support or system administration in networking/security sectors or equivalent education. Deep knowledge of operating systems – Windows, OSX, Linux. Strong understanding of TCP/IP. Experience with security products – firewalls, IDS/IPS, VPNs, virus scanning for endpoints and networks. Strong troubleshooting and problem-solving skills. Previous call center experience supporting endpoints and/or security products is desirable. Excellent written and verbal communication skills. Educational Requirement: Bachelor's degree in Computer Science, Software Engineering, or related fields, or equivalent training and experience. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Computer and Network Security
#J-18808-Ljbffr