Senior ERP & CRM Systems Administrator

Overview The Senior ERP & CRM Systems Administrator will play a critical role within the IT team, responsible for the ongoing administration, maintenance, support, and enhancement of the company's core business applications - including Oracle E-Business Suite, Salesforce, and collaboration platforms such as Atlassian JIRA and Confluence. This position requires a hands-on, proactive professional capable of managing multiple priorities in a dynamic environment. The ideal candidate will bring strong initiative, ownership, and follow-through to all tasks, from technical troubleshooting to project planning and stakeholder communication. As a subject matter expert (SME), this individual will lead and contribute to the resolution of complex technical issues and will be expected to perform system setup, configuration, performance tuning, and operational optimization. In addition to core responsibilities, the Senior Administrator will contribute to broader IT operations and demonstrate flexibility in taking on evolving roles within a small, agile team. This position is based in Herndon, VA with the opportunity for a remote work schedule. Responsibilities Provide functional and technical support of Oracle EBS to business users for day-to-day operations, month-end, and quarter-end, with knowledge of Oracle modules like: AP, AR, OM, INV, FA, PO, and GL. Understand Oracle Applications database architecture including schemas, database objects, file system structure, tables, views, packages, procedures, functions, triggers, sequences, indexes, and constraints. Proficiency with tools supporting Oracle Applications development such as Java, XML, PL/SQL, SQL*Plus, Forms, Reports, Workflow, XML Publisher, OAF & ADF. Experience administering Atlassian tools, especially JIRA and Confluence, including understanding workflows, permission schemes, notification schemes, and screen schemes. At least 2 years of Salesforce platform administration experience. Ensure compliance with industry security practices. Provide training to new staff and maintain/update user training documents. Working knowledge of Scrum and Kanban methodologies. Proficiency in scripting and Linux Operating systems. Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related fields. Minimum three years of experience with Oracle, emphasizing finance, distribution, and manufacturing functions. Ability to work well with a small team and stay organized. Qualifications Maintain and upgrade Oracle EBS applications, including customizations and extensions. Collaborate with functional teams to understand requirements and translate them into technical solutions. Develop and customize reports using Oracle Reports and BI Publisher. Work with Oracle PL/SQL, SQL, Java, Oracle Reports, Forms, BI Publisher, and Oracle APEX. Coordinate with Oracle support and vendors for issue resolution and fixes. Manage updates, upgrades, and development for Oracle EBS, JIRA, and Confluence. Maintain JIRA projects, workflows, permissions, and users in the latest JIRA environment. Research and implement best practices for configuring and administering Jira and Confluence enterprise instances. Collaborate with Scrum teams on requirements, design, and testing. Manage Jira filters, reports, dashboards, workflows, and fields. Maintain and enhance Salesforce Service Cloud implementation to meet company goals. Knowledge or Proficiency Areas (preferred): Strong computer and technical skills, especially Linux and scripting. Experience supporting Oracle E-Business applications and databases in fast-paced environments. Ability to administer, troubleshoot, backup, restore, upgrade, patch, and tune JIRA, Confluence, and Oracle databases. Salesforce administration experience. Security Clearance: Active secret level security clearance or the ability to obtain one. iDirect Government is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, disability, sexual orientation, gender identity, or protected veteran status. #J-18808-Ljbffr