Network Engineer (Avaya)

Minimum Qualifications: Candidate should have minimum 8+ years of relevant hands-on experience. Candidate should be Avaya certified ASPS/AIPS/ACIS. Should be expert in Avaya Aura Core Components such as CM, CMS, AES, Elite Contact Center, SM & SMGR, AAEP. Should have excellent knowledge over various Redundancy/Reliabilities. Should have excellent knowledge over ESS, LSP & SLS. Should have hands-on experience over various H.323 & H.248 media gateways such as G650, G450, G430 etc. Should have advanced level hands-on experience over Client's, SIP Call flow, ITFS, TFN, DID's, ISDN PRI's, SIP Trunks etc. Should have advanced hands-on experience over T1/E1, H.323 protocol, SIP protocol, QoS, CODEC's such as G.711, G.729, etc. Should have advanced knowledge over various integrations in SIP/H.323 architecture for small to large enterprise. Should be expert in troubleshooting over capturing various traces such as MST, traceSM, Wireshark, stations, trunk traces etc. Should be capable of troubleshooting complex scenarios where calls are traversing through various SIP entities along with IVR. Should have expert level of experience over updating firmware in various boards, Media Modules, Media Gateways etc. Should have experience over monitoring tools such as Nectar RIG. Should be capable of migrating/upgrading legacy infrastructure to the latest platform. Excellent communication skills & presentation skills. Candidate should be a good team leader & flexible as per business needs. Have capabilities to handle incidents independently. Have knowledge of processes for Incident and Problem management, Change Management. Shall be able to handle client and attend one-on-one weekly meetings. Shall be able to share operations related daily/weekly reports. Shall be able to prepare monthly capacity report. Should have excellent skills on operations/projects and team handling. Shall be able to resolve tickets within SLA independently. Adheres to standard operating procedures and should be capable to add value to knowledge base.

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