Deskpro Ltd
Deskpro is award-winning helpdesk software that helps to bring better online customer service to millions of people. Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place, providing them the software tools needed to deliver incredible customer support. What will you be doing? Deskpro has two different deployment models that present unique challenges for our DevOps engineers. We run Deskpro in the Cloud as a SaaS product on AWS, and we also ship Deskpro to customers on-premise that run the software on their own servers using Docker. Your job will encompass multiple parts of the business, from CI/CD setups and supporting developers to maintaining and improving our SaaS platform and enhancing our on-premise products. There is a variety to this role that will ensure you never get bored and your skills will always be improving. Responsibilities: Improving our CI/CD processes, such as enhancing performance. Collaborating with developers to improve their experience, including building tools that enable engineers to work more effectively. Maintaining and enhancing our AWS infrastructure, focusing on performance, scalability, and cost-effectiveness. Assisting in the planning and deployment of new technology. Creating new tools for our on-premise customers or working with customers to develop stable on-premise solutions. Troubleshooting and debugging production systems. #J-18808-Ljbffr