Henry Schein
***This position is Remote***
Job Summary
This position is responsible for answering, resolving, and logging incoming customer calls, identifying issues, and providing suggestions and long-term resolutions related to the supported software. Work closely with the supervisor to develop and improve customer service skills, learn to use support tools effectively, and enhance troubleshooting techniques and product knowledge. Manage more complex cases, troubleshoot and resolve issues at a higher level, and support additional products as needed.
What you will do
Answer and process customer calls effectively to optimize customer experience. Follow troubleshooting steps, ask clarifying questions, and discover underlying causes of concerns. Provide timely resolutions to customer issues. Educate customers on product use and assist them in utilizing features to improve productivity. Maintain effective call ownership by managing ongoing issues and open items. Document all customer interactions, steps taken, and resolutions obtained. Assist with other Tech I assignments to ensure quality customer service. Participate in special projects and perform other duties as required.
Qualifications
Required:
High school diploma, vocational training, or on-the-job training. Three or more years of related experience. Working knowledge of Microsoft Word and Excel related to supported software. Excellent troubleshooting and problem-solving skills. Basic knowledge of computer hardware, operating systems, databases, and networks related to supported software. Ability to prioritize tasks, handle stress, and adapt to change.
Nice to have:
Bachelor's Degree.
The salary range for this position is $36,000-$63,000, depending on experience, skills, location, and other factors.
What you get as a Henry Schein One Employee
A supportive and diverse workplace with great colleagues. Opportunities for growth in the healthcare technology industry. Competitive compensation and benefits, including health coverage, 401K, PTO, parental leave, and more.
About Henry Schein One
Henry Schein One is a global leader in dental management, analytics, communication, and marketing software. We focus on providing seamless, integrated solutions for our users.
We value our people, promoting diversity, inclusion, professional development, and work-life balance. In 2022, we were recognized as one of Utah's top workplaces. Learn more about us here: 2022 Best Companies To Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, creed, national origin, disability, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or other protected statuses.
Currently, we are unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories.
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Job Summary
This position is responsible for answering, resolving, and logging incoming customer calls, identifying issues, and providing suggestions and long-term resolutions related to the supported software. Work closely with the supervisor to develop and improve customer service skills, learn to use support tools effectively, and enhance troubleshooting techniques and product knowledge. Manage more complex cases, troubleshoot and resolve issues at a higher level, and support additional products as needed.
What you will do
Answer and process customer calls effectively to optimize customer experience. Follow troubleshooting steps, ask clarifying questions, and discover underlying causes of concerns. Provide timely resolutions to customer issues. Educate customers on product use and assist them in utilizing features to improve productivity. Maintain effective call ownership by managing ongoing issues and open items. Document all customer interactions, steps taken, and resolutions obtained. Assist with other Tech I assignments to ensure quality customer service. Participate in special projects and perform other duties as required.
Qualifications
Required:
High school diploma, vocational training, or on-the-job training. Three or more years of related experience. Working knowledge of Microsoft Word and Excel related to supported software. Excellent troubleshooting and problem-solving skills. Basic knowledge of computer hardware, operating systems, databases, and networks related to supported software. Ability to prioritize tasks, handle stress, and adapt to change.
Nice to have:
Bachelor's Degree.
The salary range for this position is $36,000-$63,000, depending on experience, skills, location, and other factors.
What you get as a Henry Schein One Employee
A supportive and diverse workplace with great colleagues. Opportunities for growth in the healthcare technology industry. Competitive compensation and benefits, including health coverage, 401K, PTO, parental leave, and more.
About Henry Schein One
Henry Schein One is a global leader in dental management, analytics, communication, and marketing software. We focus on providing seamless, integrated solutions for our users.
We value our people, promoting diversity, inclusion, professional development, and work-life balance. In 2022, we were recognized as one of Utah's top workplaces. Learn more about us here: 2022 Best Companies To Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, creed, national origin, disability, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or other protected statuses.
Currently, we are unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories.
#J-18808-Ljbffr