NetImpact Strategies
Mid Level System Administrator: Automated Call Distribution (ACD) Systems Suppor
NetImpact Strategies, Houston, Texas, United States, 77246
Job Description
NetImpact Strategies, Inc. is seeking to hire a System Administrator to support a Federal Agency. This role is located 100% onsite in Fort Sam Houston, TX. Candidate must be eligible for a Secret Clearance. Key Responsibilities Deploy, sustain, and troubleshoot server operating systems and related infrastructure software and hardware. Administer the day-to-day integrity, security, and availability of infrastructure platforms. Perform daily system backups, monitor performance, analyze capacity, and maintain the security posture of infrastructure systems. Create standard operating procedures, maintenance guides, and knowledge base articles for infrastructure upkeep. Perform primary server administration for Automated Call Distribution (ACD) systems, ensuring system integrity by applying patches and hardening according to the policies. Maintain and update a database of call tree menus, call flow processes, and ACD agent assets by location, collaborating with the Governments ACD vendor to stay current with updates and releases. Troubleshoot and resolve ACD system issues to ensure optimal uptime. Provide monthly reports of completed tasks and work orders to the government lead, maintaining accountability of all ACD-related property inventory. Develop a Bill of Materials (BOM) for each work order, detailing item descriptions, part numbers, quantities, unit prices, and total costs. Qualifications
Required Qualifications and Certifications Four (4) years of progressive experience in required proficiency. Bachelors degree and/or equivalency. Candidate must be eligible for a Secret Clearance. IAT II certification (DoD 8570.01-M compliant). (CCNA-Security, GICSP, GSEC, Security+ CE, SSCP, CySA+ **) CE: Associate (professional preferred) level certificate. Ability to work 100% onsite in Fort Sam Houston, TX. Preferred Qualifications and Certifications Previous Federal Consulting Experience. Additional certifications in systems administration, cloud infrastructure, or related technologies. Experience with advanced monitoring tools and performance analysis. Familiarity with cybersecurity best practices for infrastructure platforms. About Us
Perks of working at NetImpact Strategies Your health comes first we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team. Invest in your future 401(k) Plan Immediately vested employer contributions; no matching required. Work hard, play hard we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays. Pawsitively pawesome Pet Insurance (because our little critters are part of our families, too!). Invest in your education Tuition reimbursement, internal training programs, & company-sponsored industry certifications! Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024! Have fun and celebrate and give back Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (ADA), and applicable state and local laws. It is NetImpacts policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individuals disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpacts online employment application, please contact careers@netimpactstrategies.com. EQUAL OPPORTUNITY EMPLOYER NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status"). #J-18808-Ljbffr
NetImpact Strategies, Inc. is seeking to hire a System Administrator to support a Federal Agency. This role is located 100% onsite in Fort Sam Houston, TX. Candidate must be eligible for a Secret Clearance. Key Responsibilities Deploy, sustain, and troubleshoot server operating systems and related infrastructure software and hardware. Administer the day-to-day integrity, security, and availability of infrastructure platforms. Perform daily system backups, monitor performance, analyze capacity, and maintain the security posture of infrastructure systems. Create standard operating procedures, maintenance guides, and knowledge base articles for infrastructure upkeep. Perform primary server administration for Automated Call Distribution (ACD) systems, ensuring system integrity by applying patches and hardening according to the policies. Maintain and update a database of call tree menus, call flow processes, and ACD agent assets by location, collaborating with the Governments ACD vendor to stay current with updates and releases. Troubleshoot and resolve ACD system issues to ensure optimal uptime. Provide monthly reports of completed tasks and work orders to the government lead, maintaining accountability of all ACD-related property inventory. Develop a Bill of Materials (BOM) for each work order, detailing item descriptions, part numbers, quantities, unit prices, and total costs. Qualifications
Required Qualifications and Certifications Four (4) years of progressive experience in required proficiency. Bachelors degree and/or equivalency. Candidate must be eligible for a Secret Clearance. IAT II certification (DoD 8570.01-M compliant). (CCNA-Security, GICSP, GSEC, Security+ CE, SSCP, CySA+ **) CE: Associate (professional preferred) level certificate. Ability to work 100% onsite in Fort Sam Houston, TX. Preferred Qualifications and Certifications Previous Federal Consulting Experience. Additional certifications in systems administration, cloud infrastructure, or related technologies. Experience with advanced monitoring tools and performance analysis. Familiarity with cybersecurity best practices for infrastructure platforms. About Us
Perks of working at NetImpact Strategies Your health comes first we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team. Invest in your future 401(k) Plan Immediately vested employer contributions; no matching required. Work hard, play hard we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays. Pawsitively pawesome Pet Insurance (because our little critters are part of our families, too!). Invest in your education Tuition reimbursement, internal training programs, & company-sponsored industry certifications! Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024! Have fun and celebrate and give back Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more! ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (ADA), and applicable state and local laws. It is NetImpacts policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individuals disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpacts online employment application, please contact careers@netimpactstrategies.com. EQUAL OPPORTUNITY EMPLOYER NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status"). #J-18808-Ljbffr