CL Hebron Enterprises Inc
Senior End User Technical Support Analyst
CL Hebron Enterprises Inc, Baton Rouge, Louisiana, us, 70873
Job Description
The scope of the proposed services will include the following :
Responsible for advanced field support including desktop re-imaging and deployment of new end user devices with Windows 10 operation systems Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages. Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration. Requirements
Expertise and/or relevant experience in the following areas are mandatory:
Active Directory Domain Services Windows Imaging and Driver Management User Profile analysis and migration Customer Service Skills Advanced troubleshooting with basic hardware and software components Expertise and/or relevant experience in the following areas are desirable but not mandatory:
Experience in deployments with Microsoft System Center Configuration Manager Desktop and Mobile Device imaging and user transition Third party software to be migrated and handled on a case-by-case basis
The primary work location will be:
Multiple On-Site Facilities within a region, subject to change.
Expected term for this engagement:
Start : July 1, 2025
End : June 30, 2029
Responsible for advanced field support including desktop re-imaging and deployment of new end user devices with Windows 10 operation systems Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages. Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration. Requirements
Expertise and/or relevant experience in the following areas are mandatory:
Active Directory Domain Services Windows Imaging and Driver Management User Profile analysis and migration Customer Service Skills Advanced troubleshooting with basic hardware and software components Expertise and/or relevant experience in the following areas are desirable but not mandatory:
Experience in deployments with Microsoft System Center Configuration Manager Desktop and Mobile Device imaging and user transition Third party software to be migrated and handled on a case-by-case basis
The primary work location will be:
Multiple On-Site Facilities within a region, subject to change.
Expected term for this engagement:
Start : July 1, 2025
End : June 30, 2029