AMMUNITION
*Key Responsibilities:*
1. Respond to customer inquiries via phone, email, chat, or in-person. 2. Resolve customer complaints and issues in a fair and timely manner. 3. Provide accurate information about products or services. 4. Offer solutions and recommendations to meet customer needs.
*Problem-Solving:*
1. Troubleshoot and resolve product or service issues. 2. Escalate complex issues to senior team members or management. 3. Collaborate with internal teams to resolve customer concerns.
*Communication:*
1. Communicate clearly and effectively with customers. 2. Active listening to understand customer needs. 3. Provide regular updates on issue resolution.
*Data Entry and Record-Keeping:*
1. Accurately document customer interactions in CRM software. 2. Update customer records with new information. 3. Maintain accurate records of customer interactions.
*Quality and Performance:*
1. Meet or exceed customer satisfaction targets. 2. Achieve productivity and efficiency standards. 3. Participate in quality assurance and improvement initiatives.
*Skills:*
1. Excellent communication and interpersonal skills. 2. Strong problem-solving and analytical skills. 3. Ability to work in a fast-paced environment. 4. Proficient in CRM software and Microsoft Office. 5. Strong attention to detail and organizational skills.
1. Respond to customer inquiries via phone, email, chat, or in-person. 2. Resolve customer complaints and issues in a fair and timely manner. 3. Provide accurate information about products or services. 4. Offer solutions and recommendations to meet customer needs.
*Problem-Solving:*
1. Troubleshoot and resolve product or service issues. 2. Escalate complex issues to senior team members or management. 3. Collaborate with internal teams to resolve customer concerns.
*Communication:*
1. Communicate clearly and effectively with customers. 2. Active listening to understand customer needs. 3. Provide regular updates on issue resolution.
*Data Entry and Record-Keeping:*
1. Accurately document customer interactions in CRM software. 2. Update customer records with new information. 3. Maintain accurate records of customer interactions.
*Quality and Performance:*
1. Meet or exceed customer satisfaction targets. 2. Achieve productivity and efficiency standards. 3. Participate in quality assurance and improvement initiatives.
*Skills:*
1. Excellent communication and interpersonal skills. 2. Strong problem-solving and analytical skills. 3. Ability to work in a fast-paced environment. 4. Proficient in CRM software and Microsoft Office. 5. Strong attention to detail and organizational skills.