CSC
Managing Director of Client Services-Private Equity Fund Accounting
Wilmington, DE
Monday through Friday 9:00 a.m. to 6:00 p.m.
Hybrid Work Schedule
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.
Some of the things you will be doing:
- Oversee and work with Client Service Directors to increase awareness of business opportunities to increase revenue streams
- Responsible for managing and achieving the P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and ultimately, enhance profitability
- Escalation point for the Client Service Directors to navigate and solve challenging client needs or operations limitations
- Drive business development efforts with key clients to generate revenue opportunities
- Enhance relationships with existing clients and strengthen C-suite connectivity to understand the direction of their business needs
- Work with Sales and Marketing to increase company footprint amongst our clients and identify new clients via targeted searches
- Assist in renewals, engagements, and negotiations with clients
- Manage the career development and talent management of Client Service Directors
- Collaborate with other North America leaders to carry out shared goals of the department
- Work with other business units to identify opportunities for cross-selling services to our clients
- Assist with the implementation of best practices (e.g. Target Operation Model (TOM) integration) and drive operational efficiencies that optimize service delivery
- Identify, lead and delegate key department projects
- Manage and participate in defining Staffing needs & resource allocation for the client service teams including the successful deployment of a global delivery model (e.g. EST/IST) and routine office visits for governance and service delivery continuity
- Responsible for empowering team leaders to develop “out of the box” thinkers, deliver superior client satisfaction results and promote staff engagement & development
- Ensure scheduling and team assignments are properly maintained and proactively modified to support business needs and changes by the client directors
- Stay informed of industry changes (e.g. regulations) and proactively solution services to meet client needs
- Develop and manage KPI’s (Key Performance Indicators), Client SLA’s and review client deliverables as needed
- Present period performance reports and metrics to the MD Operations
- Internal responsibilities (scheduling, status reports, time tracking, etc.)
What technical skills, experience, and qualifications do you need?
- Bachelor’s degree in a relevant field, such as accounting or finance; MBA preferred
- Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment
- At least ten years of industry experience with a proven track record of streamlining and improving a service operation
- A history of exceptional industry forecasting and successful budget management that can determine ways to increase a service operation’s efficiency
- The ideal candidate will have experience leading large teams and achieving high profitability goals
- Robust analytical, problem-solving, and troubleshooting skills
- Project management experience
- Excellent leadership, communication, and organizational skills
- Proactive and dynamic personality
- Industry compliance experience a plus
- Investor Services experience a plus
- Creative and agile, leader that motivates leaders to achieve lofty goals
- Ability to lift 25 lbs. or more
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