Workspace Escalation Insights and Data Analytics Lead

Workspace Escalation Insights and Data Analytics Lead

Join to apply for the Workspace Escalation Insights and Data Analytics Lead role at Google

Workspace Escalation Insights and Data Analytics Lead

Join to apply for the Workspace Escalation Insights and Data Analytics Lead role at Google

Get AI-powered advice on this job and more exclusive features.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Kirkland, WA, USA; Seattle, WA, USA .Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
• 7 years of experience managing projects and defining project scope, goals, and deliverables.
• Experience with one or more of the following languages: SQL, R, Python, or C++.
  

Preferred qualifications:

• Master's degree in a quantitative discipline.
• 7 years of experience with machine learning systems.
• Experience with one or more of the following languages: SQL, R, Python, or C++.
• Excellent written and verbal communication skills.
  

About The Job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
Lead efforts to develop actionable insights on abuse trends and establish a strong foundation for handling various Trust and Safety escalations across Workspace. In this role, you will streamline related processes and ensure a safer Workspace experience for all users (both consumers and Workspace enterprises). You will be a strong partner to bring together teams to address the most critical abuse problems impacting our users. You will identify and quantify the problems and work across Google and the broader industry to develop sustainable and transformative solutions.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
The US base salary range for this full-time position is $174,000-$258,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
Responsibilities

• Lead initiatives and your team to generate actionable insights on abuse trends for product and cross-functional teams.
• Analyze abuse challenges and exploited vulnerabilities to uncover tactics used by malicious actors.
• Streamline Trust and Safety escalates across Workspace and develop strong internal and external partnerships for feedback integration.
• Collaborate with cross-functional teams (Engineering, Product Managers, Program Managers, Data Scientists) to develop and implement effective counter-abuse strategies.
• Conduct end-to-end data analysis, including extracting, transforming, and analyzing Google Workspace logs to solve complex problems.
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Engineering

• Industries

  Information Services and Technology, Information and Internet

Referrals increase your chances of interviewing at Google by 2x

Sign in to set job alerts for “Escalation Specialist” roles.

Seattle, WA $118,000.00-$172,000.00 1 week ago

Seattle, WA $118,000.00-$172,000.00 2 weeks ago

Seattle, WA $98,000.00-$147,000.00 1 week ago

Infrastructure Escalation Specialist, Launch Execution

Bellevue, WA $53,000.00-$94,900.00 1 day ago

Seattle, WA $60,500.00-$99,000.00 1 week ago

Redmond, WA $95,000.00-$115,000.00 2 weeks ago

Workspace Escalation Insights and Data Analytics Lead

Seattle, WA $174,000.00-$258,000.00 1 week ago

Seattle, WA $36,900.00-$58,600.00 1 week ago

Seattle, WA $35,000.00-$70,300.00 2 weeks ago

Customer Relations Representative - State Farm Agent Team Member

Shoreline, WA $80,000.00-$94,000.00 2 years ago

Technical Support Specialist - VOIP solutions

Bellevue, WA $55,000.00-$70,000.00 1 week ago

Seattle, WA $100,000.00-$125,000.00 22 hours ago

Program Specialist (D2C2), Customer Service

Seattle, WA $36,900.00-$58,600.00 2 days ago

Seattle, WA $75,000.00-$85,000.00 4 weeks ago

Seattle, WA $100,000.00-$125,000.00 22 hours ago

Customer Service Specialist II, Pay Range A20 Non-Exempt

Seattle, WA $67,500.00-$90,000.00 1 week ago

Seattle, WA $67,500.00-$90,000.00 1 week ago

Greater Seattle Area $45,000.00-$55,000.00 1 week ago

Client Experience Specialist - Ent (West Coast)

Senior Specialist, Technical Success Manager - Locations

Seattle, WA $75,000.00-$85,500.00 3 days ago

Customer Relations Representative - State Farm Agent Team Member

Woodinville, WA $80,000.00-$100,000.00 1 year ago

Bremerton, WA $125,000.00-$150,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr