Director, SME Sales Specialist (North America) page is loaded
Director, SME Sales Specialist (North America)
Apply locations Purchase, New York | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition id: R-244194Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
Title and Summary
Director, SME Sales Specialist (North America)
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Through secure data and networks, strategic partnerships, and innovative solutions, we empower individuals, financial institutions, governments, and businesses to reach their full potential.
Our Decency Quotient (DQ) drives our culture and everything we do—inside and outside of our company. With a presence in over 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
In North America, Small and Medium Enterprises (SMEs) are a key driver of economic growth, representing a significant share of GDP and employment while fueling local and cross-border trade. However, many SMEs in industries such as Trade & Logistics and Healthcare still rely on manual, cash, and check-based transactions, leading to inefficiencies and stunting growth.
Mastercard is committed to empowering every business, everywhere by enabling SMEs to thrive in a digital-first economy. This segment is central to Mastercard’s growth strategy, given its role in the payments ecosystem as both payers and acceptors of electronic transactions.
Role:
The North America SME team is looking for a Director, SME Sales Specialist to drive revenue growth and expand Mastercard’s presence in this segment. This role is primarily focused on sales execution and revenue generation, with product management as a supporting function to enhance Mastercard’s SME offerings.
Key Responsibilities:
- Sales (Primary Focus)
- Own and execute a revenue-driven sales strategy to grow Mastercard’s SME segment share across North America.
- Develop and maintain a robust sales pipeline, leveraging data-driven insights to prioritize high-impact opportunities.
- Prospecting & Lead Generation: Identify and engage potential SME customers through market research, networking, partnerships, and direct outreach.
- Consultative Selling & Solution Innovation: Understand SME pain points and tailor Mastercard’s solutions to address their unique challenges, including payment acceptance, spend management, and digital transformation.
- Pipeline Management & Sales Execution: Manage the end-to-end sales process, from qualifying leads to negotiating contracts and closing deals.
- Strategic Partnerships & Distribution Channels: Expand Mastercard’s reach by developing and managing relationships with fintechs, acquirers, issuers, and other ecosystem players.
- Client Success & Growth: Drive post-sale adoption, ensuring customer satisfaction, and identifying opportunities for account expansion and upselling.
- Industry Focus – Trade & Logistics: Support port operators, logistics firms, and freight service providers in digitizing payments from SMEs, reducing cash dependency, and improving operational efficiency.
- Represent Mastercard at industry events, conferences, and networking opportunities to enhance brand visibility and establish thought leadership in the SME space.
- Collaborate with regional, divisional, and country teams to ensure sales readiness and training by developing necessary sales enablement tools for SMEs.
- Support go-to-market execution by collaborating with product, marketing, and partnerships teams to enhance Mastercard’s SME solutions.
- Analyze market trends, competition, and SME lifecycle journeys to inform product and sales strategies, driving differentiation and innovation.
- Identify and drive partnership opportunities to improve value propositions and expand distribution channels.
- Develop business strategies to help Trade & Logistics and Healthcare digitize payments, streamlining B2B transactions for small businesses.
- Collaborate with fintechs and technology partners to design and implement digital payment and financing solutions tailored for SMEs.
- Identify and drive innovation in B2B and supply chain finance, integrating Mastercard’s capabilities with key industry players.
All About You:
The ideal candidate for this role should:
- Be passionate about empowering SMEs, helping them digitize payments and access financial tools.
- Have a strong track record of engaging internal and external stakeholders to drive solution development and adoption.
- Have a strong sales background, with experience in lead generation, pipeline management, deal negotiation, and revenue growth strategies.
- Have experience in financial services and/or payments, with a deep understanding of competitive offerings, industry trends, and profitability drivers.
- Possess logistics and healthcare industry expertise (required).
- Have experience working with fintechs and alternative payment providers to innovate B2B transactions.
- Be proficient in analytics tools such as Excel or Power BI.
- Demonstrate strong relationship management, influencing, and communication skills.
- Be self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.
- Hold a Bachelor’s degree (required); an advanced degree is preferred.
Mastercard is an inclusive, merit-based employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law. For accommodations during the application process, contact
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with inherent risks. Employees must:
- Abide by Mastercard’s security policies and practices;
- Ensure confidentiality and integrity of accessed information;
- Report suspected security violations or breaches;
- Complete all mandatory security trainings.
In line with Mastercard’s total compensation philosophy, the role offers a competitive salary based on location, experience, and qualifications, with potential bonuses or commissions. Benefits include health insurance, paid leave, 401k matching, fitness reimbursement, tuition reimbursement, and gender-inclusive benefits, among others.
Pay Ranges
- Purchase, NY: $164,000 - $263,000 USD
- Miami, FL: $143,000 - $229,000 USD
- San Francisco, CA: $172,000 - $275,000 USD