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Join to apply for the Sr. Director, GRM Solutions role at PayPal
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
The Senior Director, Global Risk Management (GRM) Solutions and Markets will lead and execute the global strategy to commercialize PayPal proprietary Risk Management Solutions and Features. This is a newly created role within the Global Ecosystem Risk and Solutions team. This role requires a leader who can articulate and execute visionary thinking with strong industry knowledge in Payments, Merchant and Acquiring Risk, and Financial Services. The individual should bring a wealth of experience in leading and managing various risk stripes, including Fraud, Credit, Financial Crimes, and Brand Risk Management as well as familiarity in sales and product commercialization. You will work across Global Risk Management teams to identify, develop, and commercialize tools, features, and capabilities across PayPal's markets and partnerships.
Job Description:
Key Responsibilities
Strategic Leadership:
- Define and execute a global commercialization framework from identification of proprietary solutions to commercialization.
- Identify and size the addressable market, product use cases, and commercialization paths.
- Engage with both internal and external stakeholders to drive alignment and consensus on commercialization plans.
- Partner with various GRM teams to identify potential in-house solutions and ideate commercial paths to address external programs in fraud, credit, compliance, and back-office automation in fraud operations and investigations.
- Stitch the solutions into a roadmap that connects potential partners and clients.
- Provide business requirements with the Risk Product teams to augment internal solutions for external-facing commercialization.
- Develop sales leads and engage with potential clients
- Provide Proof of Concept enablement with potential partners or clients
- Manage wing-to-wing commercialization from partner/client engagement, including contract negotiation and signing, product delivery while meeting internal Cybersecurity, Privacy, and 2nd line risk management requirements.
- Build and lead a high performing team that thrives on innovation, collaboration, and execution.
- Partner with various Global Risk Management teams to identify and execute on commercialization opportunities.
- Act as the primary SME advisor for C-level executives, providing data-driven insights and recommendations. Be the voice for opportunities to enable commercialization opportunities across different marketplaces
- 15+ years in one or multiple areas of the Global Risk Strip with experience in Fraud Prevention, Credit, Compliance, and/or Back-office automation.
- Proven experience influencing C-level executives in large, global organizations.
- Built and managed large Partnerships relationships such as Visa and Mastercard.
- Product development experience or partnering with Product organization is a plus.
- Organizational Leadership: Successful track record of leading teams in delivering results.
- Domain Expertise: Deep knowledge in various types of fraud, credit, risk infrastructure, authentication, or Operations automation.
- Innovation Leadership: Demonstrated success in partnering or manage Product organizations.
- Executive Presence: Exceptional ability to influence and engage with C-level leaders, articulating complex strategies and their business impacts.
- Collaboration Skills: Proven success in working cross-functionally with engineering, product, and regional teams to deliver impactful solutions.
- Global Perspective: Experience managing risk programs across multiple geographies, accounting for regional nuances and regulatory variations.
- Change agent: Adept at dealing with ambiguity, working at pace, and prioritizing changing requirements.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit U.S. national annual pay range for this role is PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit U.S. national annual pay range for this role is $209,000 to $359,150
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit We Are:
To learn more about our culture and community visit to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Notice to Applicants and Employees who reside within New York city. Click view the notice.
REQ ID R0126761
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Software Development, Financial Services, and Technology, Information and Internet
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