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Overview
Mailchimp’s mission is to help small and mid-sized businesses grow through better marketing, data, and automation. As we accelerate toward a future where Mailchimp is the most extensible and developer-friendly marketing platform, we’re hiring a Principal Product Manager to lead our public API strategy and developer experiences.
Overview
Mailchimp’s mission is to help small and mid-sized businesses grow through better marketing, data, and automation. As we accelerate toward a future where Mailchimp is the most extensible and developer-friendly marketing platform, we’re hiring a Principal Product Manager to lead our public API strategy and developer experiences.
In this role, you’ll define and drive the strategy and roadmap for how Mailchimp externalizes its core capabilities — through modern, reliable RESTful APIs, robust developer tooling, and clear governance standards. You’ll shape the end-to-end experience for third-party developers and partners, working closely with engineering, design, developer relations, and GTM to ensure our platform is easy to integrate with, trustworthy, and built to scale.
This is a high-impact, cross-functional leadership role focused on API product design, developer enablement, and platform extensibility.
What you'll bring
- 8-10+ years of product management experience, with a deep focus on APIs, developer platforms, or technical integrations
- Proven success launching developer-facing products (e.g. public APIs, SDKs, OAuth, scoped access, developer portals)
- Strong technical fluency in how modern web services are built and consumed (REST, OAuth 2.0, scopes, rate limiting, logging/ observability, sandboxing, versioning)
- Excellent stakeholder collaboration, especially across engineering, design, legal, and partnerships
- Experience owning roadmaps that span both near-term delivery and long-term platform evolution
- Passionate about developer experience -- you think in terms of friction, onboarding, scale and delight
- Familiarity with marketing technology, customer data platforms, or integration, frameworks a strong plus
- Undergraduate degree in a technical or business- related field required; MBA or advanced degree a plus. Equivalent work experience considered.
- Define and lead the public API strategy and roadmap, including developer-facing capabilities like OAuth, SDKs, sandbox environments, and access controls.
- Own Mailchimp’s API externalization strategy — deciding what services to expose, to whom, and how they align with business and partner priorities.
- Govern and improve the developer experience, focusing on intuitive onboarding, clear documentation, versioning policies, authentication, observability, and support.
- Redesign the Mailchimp developer portal to better serve third-party developers — including onboarding flows, usage insights, API changelogs, and feedback loops.
- Establish API governance standards, including version control, change management, SLA monitoring, and partner onboarding protocols.
- Partner with Tech Partnerships and Developer Relations to support the external dev ecosystem — running programs, capturing feedback, and enabling third-party success.
- Clarify and enforce API scope and access policies to maintain security, compliance, and customer trust.
- Act as a product evangelist — internally and externally — advocating for developer needs, showcasing use cases, and resolving integration pain points.
- Measure and optimize developer platform success, including adoption, time to first integration, and developer satisfaction
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Product Management and MarketingIndustries
Software Development
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