Waterfront Rescue Mission
Job Summary:
The Respite Care Program Manager operatesunder the direction of the Executive Team. The Respite Center isa step-down respite facility, welcoming patients previously recovering fromsurgeries, long-term treatments, and other ailments at one of our localhealthcare organizations. As the RespiteCenter Program Manager, you will be directly involved in managing thesocial environment of the Respite Center and providing supportive client-focusedinterventions. You will also help coordinate client activities, be the pointperson for volunteers at the Respite Center, follow up on the discharge plansstarted by the appropriate healthcare organization, and coordinate with theirclinical staff to ensure a comfortable and safe environment.
Minimum Education/Experience Required:
The ideal candidate will have experience with nonprofit organizations in a supportive role such as social work and case management. The candidate will have relevant experience working with Microsoft Office programs such as Outlook, Excel and Word as well as having some office/business management experience. Candidates in the following fields will be highly considered: Education (Teachers at all levels); Behavioral Health Social Work/Case Management; Hospital Social Work/Case Management; Physician Practice Management.
Physical Requirements of Position : Standing : About half the time
Walking: Frequently
Sitting: Occasionally
Talking or listening: Frequently
Stoop, kneel, bend: Occasionally
Reach with hands/arms: Occasionally
Typing/data entry: Frequently
Maximum weight to be lifted: 50 pounds
Equipment Used: Telephone, computer, copier, printer, fax machine,internal client database, and Microsoft Office programs
Essential Job Functions:
•• Perform Outreach on a daily basis to partner healthcare organizations to provide education on the community healthcare benefits of the Arukah Respite Center.
Conduct initial intakes and orientation to theRespite center, building trust and rapport with new visitors to encouragefurther engagement
• Collect demographic, outcome, and other relevantdata required for HMIS, grant funding, and annual reports
• Complete required documentation, including butnot limited to: intake forms/assessments, individual support plans, case notes,data collection, etc.
• Provide mental health support services toclients
• Receive crisis calls from persons served
• Assist with basic living skills
• Provide services, such as general treatmentsupport and service coordination for necessary mental health, housing, andother applicable services through appropriate agencies in a timely manner
• Establish and maintain necessary professionalrelationships with other community resources, agencies, service providers, andother referral type outreach as directed by supervisor
• Ensure client safety
• Monitor client self-administration ofmedications
• Complete client case notes detailingobservations and interventions
• Attend all team meetings as scheduled
• Assist in tracking program deliverables andbilling
• Assist in chart management and creation inElectronic Health Record, HMIS, and Community Health Record (CHR),
• Process and follow up with referrals for RespiteCenter
• Troubleshoot technical problems and coordinatemaintenance: copier, fax, computer, telephone, printer, etc.
• Oversee supply ordering, receiving, andinventory organization
• Develop protocols for record keeping,administrative protocols and general office tasks
• Communicating regularly with Program andBuilding Managers when you are away from your desk and support needed tomonitor the front door
• Perform general office tasks including maildistribution, copy/print services, office maintenance, receiving packages
• Assist program managers and directors inscheduling meetings, events, staffing, and staff shadowing
• Liaison with community leaders and groups tobuild connections, gain support and troubleshoot issues/concerns.
• Respond to emergencies in an appropriate andprofessional manner.
• Resolve individual conflicts and disputesbetween volunteers, staff and clients in a respectful and solution based manner
• Ensure the provision of linens and cleaningsupplies to respite bed providers (i.e., washing, drying, folding, bagging,carrying and delivering).
• Ensure that the respite sites provide dinner toclients.
• Perform all other duties as assigned byimmediate supervisor or other member of the management team.
SoftCompetencies, Skills and Abilities
• Always maintains a professional and positiveattitude during day to day Mission activities. Strives to provide a positive cultural environment for co-workers,clients and customers.
• Practices stewardship by taking ownership ofone's duties and responsibilities and does not waste or destroy Company assetsand/or properties.
• Exemplifies teamwork and the ability to alwayswork well with others. Must have theability to form effective working relationships with supervisors, subordinates,other staff members, and the public.
• Exemplifies motivation to perform at his/hervery best every day and puts forth an effort to motivate others to be at theirvery best.
• Demonstrates good communication andinterpersonal skills and is able to effectively present information inone-on-one and small group situations to customers, clients, and otheremployees of the organization.
• Exemplifies safety mindfulness during allMission related activities by always utilizing and/or wearing any and allrequired safety equipment, always looking for ways to improve organizationalsafety, and ways to avoid accidents and/or injuries.
• Demonstrates the ability to manage conflict ina constructive manner. Has the abilityto deal with problems involving several concrete variables in standardizedsituations
• Ability to read and comprehend generalinstructions, short correspondence, and memos. Has the ability to write general correspondence.
• Demonstrates commitment to co-workers,customers, clients and the Mission by maintaining regular job attendance andpunctuality.
• Always exemplifies a neat, clean andprofessional appearance and hygiene.
• Demonstrates the ability to maintain strictconfidentiality of Mission business affairs and operations. Demonstrates basic knowledge of computeroperations and software.
The Respite Care Program Manager operatesunder the direction of the Executive Team. The Respite Center isa step-down respite facility, welcoming patients previously recovering fromsurgeries, long-term treatments, and other ailments at one of our localhealthcare organizations. As the RespiteCenter Program Manager, you will be directly involved in managing thesocial environment of the Respite Center and providing supportive client-focusedinterventions. You will also help coordinate client activities, be the pointperson for volunteers at the Respite Center, follow up on the discharge plansstarted by the appropriate healthcare organization, and coordinate with theirclinical staff to ensure a comfortable and safe environment.
Minimum Education/Experience Required:
- Bachelor's degree in Social Work or related field and/or equivalent experience in the field of non-profit case management, social work/or a combination of college level school work and relevant experience.
- Must be willing to sign the Waterfront Rescue Mission's Statement of Faith.
- Must be willing to sign Waterfront Rescue Mission's Policy on Gender and Sexuality.
The ideal candidate will have experience with nonprofit organizations in a supportive role such as social work and case management. The candidate will have relevant experience working with Microsoft Office programs such as Outlook, Excel and Word as well as having some office/business management experience. Candidates in the following fields will be highly considered: Education (Teachers at all levels); Behavioral Health Social Work/Case Management; Hospital Social Work/Case Management; Physician Practice Management.
Physical Requirements of Position : Standing : About half the time
Walking: Frequently
Sitting: Occasionally
Talking or listening: Frequently
Stoop, kneel, bend: Occasionally
Reach with hands/arms: Occasionally
Typing/data entry: Frequently
Maximum weight to be lifted: 50 pounds
Equipment Used: Telephone, computer, copier, printer, fax machine,internal client database, and Microsoft Office programs
Essential Job Functions:
•• Perform Outreach on a daily basis to partner healthcare organizations to provide education on the community healthcare benefits of the Arukah Respite Center.
Conduct initial intakes and orientation to theRespite center, building trust and rapport with new visitors to encouragefurther engagement
• Collect demographic, outcome, and other relevantdata required for HMIS, grant funding, and annual reports
• Complete required documentation, including butnot limited to: intake forms/assessments, individual support plans, case notes,data collection, etc.
• Provide mental health support services toclients
• Receive crisis calls from persons served
• Assist with basic living skills
• Provide services, such as general treatmentsupport and service coordination for necessary mental health, housing, andother applicable services through appropriate agencies in a timely manner
• Establish and maintain necessary professionalrelationships with other community resources, agencies, service providers, andother referral type outreach as directed by supervisor
• Ensure client safety
• Monitor client self-administration ofmedications
• Complete client case notes detailingobservations and interventions
• Attend all team meetings as scheduled
• Assist in tracking program deliverables andbilling
• Assist in chart management and creation inElectronic Health Record, HMIS, and Community Health Record (CHR),
• Process and follow up with referrals for RespiteCenter
• Troubleshoot technical problems and coordinatemaintenance: copier, fax, computer, telephone, printer, etc.
• Oversee supply ordering, receiving, andinventory organization
• Develop protocols for record keeping,administrative protocols and general office tasks
• Communicating regularly with Program andBuilding Managers when you are away from your desk and support needed tomonitor the front door
• Perform general office tasks including maildistribution, copy/print services, office maintenance, receiving packages
• Assist program managers and directors inscheduling meetings, events, staffing, and staff shadowing
• Liaison with community leaders and groups tobuild connections, gain support and troubleshoot issues/concerns.
• Respond to emergencies in an appropriate andprofessional manner.
• Resolve individual conflicts and disputesbetween volunteers, staff and clients in a respectful and solution based manner
• Ensure the provision of linens and cleaningsupplies to respite bed providers (i.e., washing, drying, folding, bagging,carrying and delivering).
• Ensure that the respite sites provide dinner toclients.
• Perform all other duties as assigned byimmediate supervisor or other member of the management team.
SoftCompetencies, Skills and Abilities
• Always maintains a professional and positiveattitude during day to day Mission activities. Strives to provide a positive cultural environment for co-workers,clients and customers.
• Practices stewardship by taking ownership ofone's duties and responsibilities and does not waste or destroy Company assetsand/or properties.
• Exemplifies teamwork and the ability to alwayswork well with others. Must have theability to form effective working relationships with supervisors, subordinates,other staff members, and the public.
• Exemplifies motivation to perform at his/hervery best every day and puts forth an effort to motivate others to be at theirvery best.
• Demonstrates good communication andinterpersonal skills and is able to effectively present information inone-on-one and small group situations to customers, clients, and otheremployees of the organization.
• Exemplifies safety mindfulness during allMission related activities by always utilizing and/or wearing any and allrequired safety equipment, always looking for ways to improve organizationalsafety, and ways to avoid accidents and/or injuries.
• Demonstrates the ability to manage conflict ina constructive manner. Has the abilityto deal with problems involving several concrete variables in standardizedsituations
• Ability to read and comprehend generalinstructions, short correspondence, and memos. Has the ability to write general correspondence.
• Demonstrates commitment to co-workers,customers, clients and the Mission by maintaining regular job attendance andpunctuality.
• Always exemplifies a neat, clean andprofessional appearance and hygiene.
• Demonstrates the ability to maintain strictconfidentiality of Mission business affairs and operations. Demonstrates basic knowledge of computeroperations and software.