DescriptionThe Thompson Organization is known for its competitive brands and its passionate employees, people who understand innovative products and premium service! As a Service Assistant you will work with a great team of automotive enthusiasts. You must have outstanding attention to detail and a proven track record in providing outstanding service!Responsibilities include: Greeting customers and scheduling service appointmentsListen to requests of desired service and explain repairsEstimate the cost and time needed to do the repairPeriodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do additional work and explains the work performed and the charges being billedHandle customer complaints and ensures high customer satisfaction standardsPromote service facilities to encourage repeat businessWorking for Thompson means you're a part of the family. We have a unique culture where management knows your name and works with you to achieve your career goals. We offer competitive salaries, top-notch facilities that include toolboxes for our technicians, air-conditioned shops, free uniforms, Saturday team lunches and an extensive benefits package.At Thompson, we care about your family because you are a part of ours. We organize events like Bring your Child to Work Day and Dorney Park day, where your family can also be involved with the Thompson experience. We also do an annual tree decorating contest, Denim Day, and sponsor Bucks County's largest juried 2-day arts festival that happens right here in Doylestown!Thompson employees could work anywhere but they choose to work here, and that's what makes the difference! So, take a look and see if there's a position right for you to join our family. Experience the Thompson Difference for yourself!BENEFITS FOR FULL-TIME EMPLOYEES INCLUDE:•Blue Cross health plans with $0 deductibles, dental, vision and RX plans•Paid life insurance | Short and long-term disability | 401K plan with company match•Flexible spending accounts for medical and dependent care | Paid Employee Assistance Program•Paid vacation, personal days, and holidays•Employee and family discountsThe Thompson Organization is an equal opportunity employer and drug-free workplace.RequirementsMust be able to manage in a fast-paced work environmentMust have great customer service skillsReynolds and Reynolds knowledge is a plus!Company InformationBased in historic Doylestown, The Thompson Organization proudly serves Bucks County, the Greater Philadelphia Area and New Jersey. Since 1969, The Thompson Organization has been consistently committed to providing outstanding customer service from the moment you walk into our showroom, to fixing your vehicle in our service department. We are conveniently located at Routes 313 & 611 in Doylestown, and at Route 611 & the PA Turnpike in Willow Grove. Our dealerships include Thompson Toyota, Thompson BMW, Thompson Lexus Doylestown, and Thompson Lexus Willow Grove. We welcome you to experience The Thompson Difference.
The Thompson Organization