Hastings Mutual
Put your claim-handling skills to work in a role that blends field judgment with desk expertise.
Location: Remote/Field Based- Michigan is preferred, but we're open to talent in Ohio, Indiana, Illinois, or Wisconsin!
Schedule: Monday - Friday 8:00am - 4:30pm - Work may occur outside of these hours.
About the Role:
As a Flex Property Claim Representative, you'll play a key role in delivering on our promise to be there when policyholders need us most. This hybrid role combines in-person field investigations with remote claim handling, allowing you to manage a variety of property claims across personal and commercial lines. You'll be responsible for guiding customers through the claim process with clarity, accuracy, and care-ensuring fair outcomes and upholding our standards for service and integrity.
What You'll Do:
At Hastings Insurance, we're more than an insurance provider - we're a trusted partner to our agents, policyholders, and the communities we serve. For over 135 years, we've been helping individuals, families, and businesses protect what matters most and rebuild after loss. We're proud to be rated A (Excellent) by A.M. Best Company, recognizing our enduring financial strength and stability.
While our heritage runs deep, we're always looking ahead. We embrace emerging technologies, cultivate strong partnerships with independent agents, and continuously evolve our products to meet the needs of today's customers. Our strategy is focused on responsible growth, expanding our reach while staying innovative, agile, and committed to personalized service.
Our people are the heart of everything we do. Our talented team members - many recognized as industry experts - are passionate about delivering exceptional service, driving progress, and making a real impact. At Hastings Insurance, we foster a culture of collaboration, continuous learning, and appreciation for the diverse skills and ideas our employees bring.
Our Commitment as an Employer:
We believe that diverse perspectives and inclusive teams drive innovation and strengthen our organization. We're committed to fostering a workplace where every employee feels valued, respected, and empowered to contribute their best.
We are proud to be an equal opportunity employer, and we make employment decisions based on business needs, role requirements, and individual qualifications-without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.
We also understand the importance of providing a welcoming and accessible experience for all candidates. If you require accommodation during the application or interview process, please reach out to our Talent Acquisition Specialist or contact us at 800-442-8277.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Location: Remote/Field Based- Michigan is preferred, but we're open to talent in Ohio, Indiana, Illinois, or Wisconsin!
Schedule: Monday - Friday 8:00am - 4:30pm - Work may occur outside of these hours.
About the Role:
As a Flex Property Claim Representative, you'll play a key role in delivering on our promise to be there when policyholders need us most. This hybrid role combines in-person field investigations with remote claim handling, allowing you to manage a variety of property claims across personal and commercial lines. You'll be responsible for guiding customers through the claim process with clarity, accuracy, and care-ensuring fair outcomes and upholding our standards for service and integrity.
What You'll Do:
- Investigate, evaluate, and resolve minor to moderate property claims in accordance with policy terms and applicable laws.
- Manage a caseload involving both field and inside claims, balancing efficiency with empathetic service.
- Maintain consistent and clear communication with policyholders, vendors, and other stakeholders.
- Determine and apply coverage, assess damages, and negotiate settlements that are equitable and timely.
- Identify salvage and subrogation opportunities and collaborate with appropriate parties to pursue them.
- Ensure files are accurately documented and reserves are set appropriately.
- Coordinate with internal teams such as Loss Control, Underwriting, and Marketing as needed.
- Engage with outside vendors including adjusters, contractors, and investigative units.
- Maintain and update applicable state adjuster licenses and continuing education requirements.
- May act as a technical resource for less experienced team members.
- Encouraged to participate in professional development and industry certification programs.
- Plays a key role in maintaining high service standards and operational efficiency.
- Bachelor's degree preferred; equivalent education and/or experience will be considered.
- Previous property claims handling experience, ideally with field exposure.
- Strong customer service orientation and ability to manage sensitive interactions with empathy and professionalism.
- Clear and concise verbal and written communication skills.
- Strong problem-solving and negotiation capabilities.
- Organizational and time management skills to manage multiple concurrent priorities.
- Adaptability and comfort working in both independent and team-based settings.
- Proficiency in Microsoft Office Suite and claims management systems.
- Active or eligible state adjuster licenses (multi-state preferred).
- Valid driver's license and willingness to travel as required.
At Hastings Insurance, we're more than an insurance provider - we're a trusted partner to our agents, policyholders, and the communities we serve. For over 135 years, we've been helping individuals, families, and businesses protect what matters most and rebuild after loss. We're proud to be rated A (Excellent) by A.M. Best Company, recognizing our enduring financial strength and stability.
While our heritage runs deep, we're always looking ahead. We embrace emerging technologies, cultivate strong partnerships with independent agents, and continuously evolve our products to meet the needs of today's customers. Our strategy is focused on responsible growth, expanding our reach while staying innovative, agile, and committed to personalized service.
Our people are the heart of everything we do. Our talented team members - many recognized as industry experts - are passionate about delivering exceptional service, driving progress, and making a real impact. At Hastings Insurance, we foster a culture of collaboration, continuous learning, and appreciation for the diverse skills and ideas our employees bring.
Our Commitment as an Employer:
We believe that diverse perspectives and inclusive teams drive innovation and strengthen our organization. We're committed to fostering a workplace where every employee feels valued, respected, and empowered to contribute their best.
We are proud to be an equal opportunity employer, and we make employment decisions based on business needs, role requirements, and individual qualifications-without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.
We also understand the importance of providing a welcoming and accessible experience for all candidates. If you require accommodation during the application or interview process, please reach out to our Talent Acquisition Specialist or contact us at 800-442-8277.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.