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Excel Fitness

Member Support Agent

Excel Fitness, Durham

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Position Type : Full Time position
Department : Member Support Center (Call Center)
Compensation : $15.00 per hour
Available Shifts (Fri - Tues, Tues - Sat, Sun - Thurs), Full Time Only):
Tuesday - Saturday 10am to 7pm
Friday - Tuesday 1pm to 10pm
Tuesday - Saturday 1pm - 10pm
Sunday - Thursday 1pm - 10pm
*This is an in-office position, not a remote position *
Applicants selected for this position must be able to attend our 2-week paid training class from 8am-5pm Est Monday through Friday beginning on June 2nd.
Day in the life:
After completing a two-week paid training, you'll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you'll help maintain department inboxes and monitor call volume as needed.
Who are we looking for?
Previous call center or customer service experience is recommended, bilingual is a plus! Must have high school diploma and be at least 18 years old.
Perks of Joining Our Team:
Flexible Scheduling
Free Planet Fitness Black Card membership
On-site gym with massage chairs
Health/Dental/Vision benefits for Full Time employees
PTO plan for Full Time employees
• up to 40 hours of Personal Time for full and part time employees
Position Type/Expected Hours of Work:
This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week.
EEO Statement:
Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.