Member Services Representative Overnight

Reports to:

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Manager

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Requirements:

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Fluent in English

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Proficient reading and writing skills

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Computer Skills

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Special Skills:

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Strong customer service skills

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Responsibilities:

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Membership Sales

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Greet all members & guests with a smile and wish them well as they exit the club

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Check in all members and guests in accordance with company procedures

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Facilitate any messages on club software at member check-in

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Answer phones in courteous, helpful, professional manner

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Communicate special events to members and guests

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Maintain an atmosphere, which makes members feel welcome

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Facilitate all member requests or forward to a manager

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Maintain professional disposition at all times

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Sell retail products

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Schedule member services: tanning, etc

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Facilitate payment of member services in accordance with company procedures

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Know club facility, services, and schedules

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Maintain a clean and organized work area

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Assist in all projects as delegated by club management

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Follow all policies and procedures in the Employee Handbook

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Opening and closing duties

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Meetings:

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Monthly or Weekly Department Meetings Employee Training Meetings