Job File Coordinator Specialist

Benefits:

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401(k)

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Competitive salary

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Dental insurance

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Health insurance

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Paid time off

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Training & development

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Vision insurance

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401(k) matching

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Employee discounts

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Opportunity for advancement

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Join SERVPRO Team Dobson as a Job File Coordination Specialist – Hybrid Schedule

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Are you an administrative high-performer who thrives in a fast-paced environment and enjoys working with a dynamic team? SERVPRO Team Dobson is looking for a File Coordination Specialist to bridge the gap between our production teams and our clients. In this role, you’ll collaborate cross-departmentally and work with a team of administrative all-stars to deliver polished, professional project packages—including all supporting documentation and itemized invoices for our customers and insurance partners.

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This is not your typical desk job—every day brings new challenges and opportunities to work alongside multiple departments, problem-solve, and deliver excellence.

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What You’ll Do

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Monitor job file progress and audit status to ensure timely and accurate documentation.

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Maintain job file WIPs (work in progress) and oversee file coordination workflows.

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Review, validate, and finalize field documentation for project accuracy.

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Prepare detailed, itemized invoices and complete job close-outs.

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Serve as the communication hub between production teams, customers, and insurance clients/adjusters.

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Ensure compliance with client and insurance carrier requirements.

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Maintain both internal and external communications for project status updates.

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Qualifications

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2+ years of administrative or office-related experience and business experience.

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Experience in the commercial cleaning, restoration, insurance, or service industry is desired.

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Experience with writing estimates, job file processes, and quality assurance is a plus.

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Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone.

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Ability to remain calm and professional during tense or stressful situations.

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Excellent organizational skills with strong attention to detail.

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Highly self-motivated and goal-oriented & comfortable working in a fast-paced, team-oriented office environment.

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Proficiency in Microsoft Office (Outlook, Word, Excel).

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Ability to learn new software quickly, including Xactimate and proprietary programs.

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Ability to successfully complete a background check (subject to applicable law).

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Must successfully pass a pre-employment drug test.

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Benefits

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401(k)

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401(k) Matching

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Health Insurance

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Dental Insurance

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Vision Insurance

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Life Insurance

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Accident Insurance

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Short-Term Disability Insurance

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Long-Term Disability Insurance

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Paid Time Off

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Paid holidays

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Why SERVPRO Team Dobson?

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Hybrid schedule for flexibility and work-life balance.

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Join a supportive, people-focused team that values your contributions.

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Be part of a dynamic, growing company serving communities in their times of need.

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Competitive pay, benefits, and career growth opportunities.

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All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

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Flexible work from home options available.

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All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.