Account Executive, Group Sales - One World Observatory

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global , the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! One World Observatory Positioned at the top of One World Trade Center-the tallest building in the Western Hemisphere-on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views-evoking feelings of the City's signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).
THE ROLE The Account Executive, Group Sales is primarily responsible for sourcing and selling ticket packages to designated group sales clients within the public and/or tourism space on a year-round basis. This position will prospect through a highly proactive approach including outbound calls and face-to-face appointments. This includes upselling new and existing products to improve the client experience and cultivating referrals and leads. This individual will also assist the group sales team on a day-to-day basis by supporting ongoing communications with our Guest Services team and fulfilling invoices and ticket requests as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Achieve monthly & yearly ticket and revenue targets set forth by management
• Provide superior service to current clients, partners, and prospects, including managing the booking process from lead generation to reservation, invoicing, payment and ticket fulfillment
• Retain and grow business through consistent communication by phone, face-to-face/virtual meetings, and e-mail
• Develop client relationships to ensure long-term business
• Generate new sales leads through self-prospecting, current client networks, and other company provided resources
• Respond in a timely manner to calls, inquiries and emails
• Maintain detailed and comprehensive records via venue's designated CRM
• Perform variety of responsibilities during group visits, other group events, etc. in order to support client needs or to promote venue's products and services
• Attend some networking events and possibly trade-shows or sales missions with management support
• Ability to execute off-site job responsibilities or travel 10% or as needed/requested by management
• Work non-traditional hours (nights, weekends & holidays as necessary)

SUPERVISORY RESPONSIBILITIES

• n/a

QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelor's Degree
• Proficient in Microsoft Office
• One (1) to two (2) years of professional work experience. Experience in attractions, sports, or entertainment with a group sales background is a plus.
• Committed to success with a desire to excel within a team environment
• Able to demonstrate flexibility and quickly adapt to change while continuing to be productive and positive team member
• Strong communication and interpersonal skills - diplomatic, tactful, customer-focused with a professional phone manner and ability to interact with a variety of clients
• Coachable and hardworking and willingness to work in a fast-paced and fun environment
• Desire to grow a fruitful career in attractions, sports and entertainment
• Experience with sales CRM is a plus
• Bilingual a plus
• Practice safe work habits, follow all safety policies and procedures and regulations, company-wide safety training and any additional job specific safety training

COMPENSATION $26.44/hour + commission and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan WORKING CONDITIONS Location: On-Site The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Experience
Required

• 1 - 2 years: Time spent in like/similar role

Skills
Required

• Public Speaking
• Microsoft Office(Excel, PPT, Word, Outlook)
• Customer Service
• Communication

Preferred

• UltiPro
• SalesForce

Behaviors
Required

• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations
Required

• Goal Completion: Inspired to perform well by the completion of tasks

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.