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Care South

Certified Medical Assistant

Care South, Baton Rouge

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SUMMARY:

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Assists providers and patients in receiving high quality, patient-centered care; actively works to create and maintain a professional, positive patient experience.

PRIMARY RESPONSIBILITIES:

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  1. Knowledge and understanding of Employee Handbook.
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  2. Carry out the meaning of the CSMD Mission and Vision statements.
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  3. Practice a culture of safety to reduce or prevent risk of injury, claims, loss or liability by utilizing the Risk Management and Infection Control Plan.
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  4. Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan.
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  5. Be present and ready for work as scheduled.
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  6. Attend in-service trainings, departmental meetings, and community events.
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  7. Work cohesively with team members.
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  8. Greets patients, families, and providers in a courteous, friendly, and professional manner.
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  9. Attain screenings goals for quality measures.
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  10. Maintain current credentials
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  11. Ensure proper and sufficient checking and re-checking of blood pressure, if necessary.
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  12. Effectively, comprehensively utilizes the electronic medical record (EMR) entering data, documenting, tracking, and managing patient care.
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  13. Works with the operations team members to ensure efficient patient flow.
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  14. Comprehensively prepares exam rooms according to clinical standards, specific procedures, and provider's need for ALL visits.
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  15. Ensures providers have everything needed to provide high quality, patient-centered care.
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  16. Triages patients by checking vitals and documenting chief complaints/reason for visits in the EMR.
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  17. Promptly and accurately documents in the patient's EMR.
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  18. Administers oral, IM, SC Meds (injections) per Provider's orders, and as applicable.
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  19. Facilitates office lab tests, blood draws and obtaining other specimens either directly or through coordination with Lab vendor according to provider's orders and as applicable.
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  20. Follows-up on lab orders and ensures appropriate, accurate, timely documentation is available for clinical decision-making.
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  21. Disseminates the Treatment Plan/Office Visit summary to patient at the end of each visit.
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  22. Follows-up with specialty referrals and ensures all information is documented in the record and Provider notes any alerts.
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  23. Coordinates referrals as directed.
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  24. Completes and submits requests for Prior Authorizations in collaboration with Provider.
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  25. Tracks request Emergency Room providers and ensures patient's records are documented and their PCP is aware of needs.
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  26. Works with the Front Desk team to schedule follow-up visits for patients.
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  27. Works closely with Care Coordinator to assist patients in managing chronic diseases according to Treatment Plans.
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  28. Performs duties according to Certification as Medical Assistant.
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  29. Follows clinical standards and guidelines of OSHA, CLIA, NCQA, PCMH, Meaningful Use, HRSA and all payor sources.
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  30. Follows and actively participates in CareSouth's Quality Management Plan and adheres to standards of improvement accordingly.
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  31. As assigned to Front Desk, performs duties according to specifications of job description, inclusive of scheduling appointment for all new and established patients, rescheduling, insurance verification, and accepting payments.
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  32. Travel to satellite offices based on need and perform reminder calls, insurance verification, and batch reconciliation.
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  33. Other duties as assigned.
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REQUIREMENTS:

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  1. Must possess a certification as a Certified Medical Assistant.
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  2. Must have knowledge and experience using Electronic Health Records; must have strong computer skills.
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  3. Excellent verbal and written communication skills.
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  4. Must have exceptional interpersonal communication skills.
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  5. Must be able to effectively resolve conflicts.
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  6. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.
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SUPERVISES:

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N/A

TRAINING:

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  1. Relias CareSouth Onboarding
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  2. Relias Track A Clinical
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PERFORMANCE MANAGEMENT EVALUATION TYPE

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Clinic Support

Physical Requirements:

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  1. Visual acuity - always
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  2. Hand - eye coordination - always
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  3. Lifting approximately 10-15 lbs., Pushing, Pulling - sometimes
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  4. Stooping, Bending, and Standing - sometimes
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  5. Walking- frequent; short distances
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WORK ENVIRONMENT:

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  1. Indoor, environmentally controlled
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  2. Exposure to disease or infections
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  3. No vibrations
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  4. Exposure to artificial and/or natural light
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  5. Exposure to outdoor weather elements
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