Call Center Representative

Call Center Representative

Optum Home Solutions is a rapidly growing brand in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.

We are looking for a Call Center Representative for our Phoenix, AZ market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes.

General Purpose:

Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.

Responsibilities:

• Deliver scripted pitch to the homeowners

• Adjust scripted pitch to meet needs of specific homeowners

• Handle homeowner's questions and objections

• Obtain homeowners information including names and addresses phone numbers etc.

• Receive appointments over the telephone

• Input appointment details into the computer system

• Input homeowners’ information and important details of conversation

• Confirm appointments placed with canvassers or sales representative

• Issue appointments for reps to meet prospective homeowners

• Quality control phone calls

• Answer telephone calls from potential homeowners who are responding to advertisements

• Contact homeowners to follow up on initial interaction

• Update lead information and maintaining reports

Qualifications:

• Knowledge of sales and marketing principles and strategies

• Relevant work experience in telemarketing, sales, marketing, or promotions

• Product knowledge --Training provided

• Proficiency in relevant computer applicationsCompensation for this role is $17-20/hr plus commission.

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