Luxury Brand Service Advisor - Brown Deer, Milwaukee, Waukesha

If you are outgoing, great with customers and sales oriented - we'd like you to join our team!  State of the art facilities - new construction!

n

KEY RESPONSIBILITIES:

n nn

Customer interaction:  Greeting customers, listening to their concerns about their vehicle, and gathering information about the issue. 

nnnnVehicle inspection:  Performing a basic visual inspection of the vehicle to identify potential problems. nnnnnn nnDiagnosis and repair recommendations:  Consulting with technicians to diagnose issues, explaining repair options to customers, and providing cost estimates. nnnnnnnn nnnnnnRepair order creation:  Preparing detailed repair orders outlining the necessary work, parts, and estimated costs. nnnn nnnnnnCommunication with technicians:  Clearly communicating customer needs and concerns to the service technicians. nnnn nnnnnnCustomer updates:  Keeping customers informed about the progress of their repairs and addressing any questions or concerns. nnnn nnnnnnSales opportunities:  Up-selling additional services or maintenance packages as needed. nnnn nnnnnnScheduling appointments:  Booking future service appointments for customers. nnnn nnnnnnComplaint resolution:  Handling customer complaints and working to resolve issues. nnnn nnnnnnMaintaining records:  Keeping accurate customer and vehicle service history records. nn nn

WE OFFER:

n

n
• Paid training
n
• Paid vacation
n
• Flexible work hours
n
• Medical, dental, and vision
n
• 401K with company match
n
• Closed Sundays 
n

nnn

REQUIREMENTS:

n

n
• Proven record of achieving exceptional Customer Satisfaction
n
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
n
• Above average energy level
n
• A desire for a long term career with a growing organization
n
• Personal and professional integrity
n
• ADP computer experience a plus
n

n

Positions available at various locations across all brands: Porsche, Mercedes Benz, BMW and Audi

n

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.