Sales and Customer Service Manager

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Paid time off

Training & development

Wellness resources

Health insurance

Hand and Stone Massage and Facial Spa is seeking a full-time Sales Manager for our Doral location. We are looking for a driven Sales and Customer Service Manager who can drive the membership growth and profitability of the spa by offering excellent customer service from every department.

Our ideal candidate will be able to analyze the current spa performance and implement an effective sales approach that expands our reach and client base while strengthening guest relationships. The candidate will train front desk sales professionals to maximize performance. They will also actively seek out business opportunities that can boost revenue and set our spa apart.

Spa Manager Performance will be based on the following metrics:

Membership Conversion – You know how to promote a membership-based model, measure key metrics, and drive profitability. We would love to hear your strategies and previous experience!

Leadership – Develop, execute, and oversee a business strategy that prioritizes sales/growth and positive customer ratings.

Spa Growth– run your own business without the risk! The ability to analyze metrics and make decisions to drive results is key.

What you need to succeed in this role:

Train front desk sales professionals to meet daily, weekly, and monthly goals.

Generate spa leads/clientele through prospecting, marketing, and lead generation efforts.

Motivate the entire team to maximize opportunities.

Drive sales numbers.

3 to 4 years management experience in the salon/spa, retail, or hospitality industry.

Flexible schedule – this role requires a variety of hours including weekends

Passion for promoting the benefits of massage and skin care services.

Strong, and clear communication skills.

Full bilingual in Spanish and English.

What’s in it for you?

$60 - 65,000 base salary plus generous bonus potential.

Additional incentive bonuses on gift card goals for the holiday season.

PTO

401K with Employer Matching

Spa Membership

Health Benefits

About our spa: As a franchise model, Hand and Stone Massage and Facial Spa in West Kendall is independently owned and operated, with the national brand awareness of a leading company in the wellness industry. Our beautiful spa has an established client base, developed staff, and growing sales numbers. We are located in West Kendall. Apply today to take a tour and learn more about this pivotal role in our spa! MGR546

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.