Tata Consultancy Services
Skill: Java Production Support / Application Support Engineer
Job Description:
- Hands on experience with Database (Oracle Teradata).
- Hands on experience in core Java and J2EE technologies.
- Experience in Job scheduling tool - Autosys.
- Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace, Remedy.
- Knowledge on ITIL concepts like Incident and Problem Management.
- Knowledge on Incident Management (ITSM Remedy, MyITSM).
- Must have previous production support experience.
- Willing to be flexible sometimes with providing stand-by out-of-hour support on rotational basis for production system (as needed).
- Good understanding of financial/banking industry.
- Creative and strong problem-solving skills.
- Excellent written and verbal communications skills.
- Ability to operate in high-pressure situations.
- Results oriented, and must be able to effectively interact with Senior Management and Business Partners.
- Support includes research, triage, defect resolution, compliance, and all other production support functions.
- Provides on call support for incident/issue triaging and will coordinate with various support teams across the organization.
- Communicates with line of business and management the overall status and health of the application.
- Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.
- Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis.
- Work closely with Technology Infrastructure Teams, Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc.
- Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
- Assesses initial severity, gather impacts, creates tickets (MyITSM), engages necessary support teams, and escalates as necessary to ensure timely restoration.
- Participate in Disaster Recovery and Resiliency Exercise.
- Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical partners.
- Must be willing and able to express new ideas, concerns, and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
- Hands-on experience in Incident and problem management.
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