American Pacific Mortgage
Job Title: LicensedLoan Officer Assistant
Department: Production
Reports to: Branch Manager
FLSA Status: Non-Exempt
Prepared By :Human Resources
Prepared Date : July 21, 2025
Management Approval: VP of HR
Salary: $20.00 - $25.00 per hour with ability to make 50 BPS per file bonus
***** THIS IS A PART TIME REMOTE POSITION*****
Summary: American Pacific Mortgage is seeking a Licensed Loan Officer Assistant to provide administrative and customer service support to our Loan Officers while maintaining and enhancing client relationships. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and has a passion for the mortgage industry. The Loan Officer Assistant/Relationship Manager will play a critical role in ensuring a seamless loan process by assisting with loan applications, managing communications, and supporting the loan officer's efforts to meet clients' needs throughout the loan lifecycle.
Essential Duties & Responsibilities:
Loan Application and Processing Support:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Superior analytical, evaluative, and problem-solving. Identifies and resolve problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Detail Oriented - Keen attention to detail
Interpersonal Skills - Proven leadership ability. Ability to set and manage priorities judiciously Maintains confidentiality; keeps emotions under control.
Oral Communication - Ability to present ideas in business-friendly and user-friendly language. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
Teamwork - Ability to motivate in a team-oriented, collaborative environment. Contributes to building a positive team spirit.
Attendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.
Initiative - Exceptionally self-motivated and directed. Volunteers readily; undertakes self-development activities; seeks increased responsibilities.
Innovation - Displays original thinking and creativity; generates suggestions for improving work.
Education & Experience:
Licensing:
Skills :
Industry Specific Skills: Ability to establish and maintain effective accounting systems and procedures. Ability to analyze large volumes of data related to complex processes, and visually present the results in a clear and concise manner.
Language Skills : Ability to read and interpret documents and writes routine correspondence. Ability to speak effectively with customers/vendors or other employees.
Mathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation.
Computer Skills : Advanced proficiency in Excel. Attention to details in the accuracy and presentation of reports.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and stoop.
Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level and temperature in the work environment is usually moderate.
This job description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Department: Production
Reports to: Branch Manager
FLSA Status: Non-Exempt
Prepared By :Human Resources
Prepared Date : July 21, 2025
Management Approval: VP of HR
Salary: $20.00 - $25.00 per hour with ability to make 50 BPS per file bonus
***** THIS IS A PART TIME REMOTE POSITION*****
Summary: American Pacific Mortgage is seeking a Licensed Loan Officer Assistant to provide administrative and customer service support to our Loan Officers while maintaining and enhancing client relationships. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and has a passion for the mortgage industry. The Loan Officer Assistant/Relationship Manager will play a critical role in ensuring a seamless loan process by assisting with loan applications, managing communications, and supporting the loan officer's efforts to meet clients' needs throughout the loan lifecycle.
Essential Duties & Responsibilities:
Loan Application and Processing Support:
- Assist with Loan Origination:
- Provide administrative support to Loan Officers by gathering necessary documents, inputting data into loan origination systems, and preparing loan applications.
- Ensure all client documentation (pay stubs, tax returns, bank statements, etc.) is accurate and complete for timely submission to underwriting.
- Review loan applications for completeness, verifying that all necessary paperwork is collected before submission to underwriting.
- Communication and Follow-Up:
- Maintain regular communication with clients, agents, and third-party vendors (such as appraisers, title companies, etc.) to provide updates on the status of loan applications.
- Follow up on outstanding documentation, ensuring all requested items are submitted promptly and accurately.
- Provide clear and timely updates to clients about the loan process, answer questions, and ensure a positive experience.
- Coordination of Loan Processing:
- Assist the loan officer in managing the pipeline of loan applications, ensuring that loans move smoothly from initial application to final approval and closing.
- Collaborate with underwriters and processors to ensure that all conditions are met before submitting the loan for final approval.
- Review and help manage conditions, follow up on loan status, and assist with final document preparation.
- Client Relationship Building:
- Build and maintain strong, positive relationships with clients, real estate agents, and other partners.
- Serve as the point of contact for clients throughout the loan process, ensuring they feel informed, supported, and confident in their loan journey.
- Handle client inquiries, resolve any concerns, and proactively ensure a smooth and positive experience.
- Proactive Client Engagement:
- Help identify client needs and provide timely solutions to improve the overall client experience.
- Assist the Loan Officer in maintaining long-term relationships with clients by sending follow-up emails, making calls, and providing reminders about future mortgage needs, such as refinancing opportunities.
- Help coordinate post-closing follow-ups to ensure client satisfaction and increase repeat business and referrals.
- Document Preparation and Management:
- Prepare loan files, ensuring that they are organized, complete, and in compliance with regulatory requirements.
- Assist with the preparation of loan disclosures, and other required documents, ensuring timely and accurate delivery to clients.
- Maintain accurate and up-to-date client records in the loan management system, ensuring compliance with privacy and regulatory guidelines.
- Scheduling and Coordination:
- Schedule meetings, phone calls, and client appointments for the Loan Officer.
- Coordinate and manage loan officer's calendar to ensure maximum efficiency.
- Ensure the Loan Officer is prepared for client meetings with all necessary information and documents.
- Support Business Development Efforts:
- Assist in the creation of marketing materials, social media posts, and email campaigns to attract new clients and partners.
- Help manage and track leads from real estate agents, builders, and other referral sources, and maintain a system to track referral relationships.
- Support the Loan Officer with marketing events, webinars, and client appreciation activities to build business relationships and generate new loan opportunities.
- Brand Representation:
- Represent the Loan Officer and American Pacific Mortgage with professionalism and integrity at all times.
- Participate in local events, client meetings, and networking opportunities to enhance visibility in the market.
- Compliance Adherence:
- Ensure all client interactions, loan processing tasks, and document submissions comply with applicable federal, state, and local regulations.
- Stay up-to-date with changes in mortgage industry regulations and standards and assist in ensuring compliance with these changes.
- Product Knowledge:
- Stay informed on available mortgage products, interest rates, and industry trends to effectively communicate options to clients and provide guidance.
- Assist clients in understanding mortgage options and recommend the best solutions for their needs.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Superior analytical, evaluative, and problem-solving. Identifies and resolve problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Detail Oriented - Keen attention to detail
Interpersonal Skills - Proven leadership ability. Ability to set and manage priorities judiciously Maintains confidentiality; keeps emotions under control.
Oral Communication - Ability to present ideas in business-friendly and user-friendly language. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
Teamwork - Ability to motivate in a team-oriented, collaborative environment. Contributes to building a positive team spirit.
Attendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.
Initiative - Exceptionally self-motivated and directed. Volunteers readily; undertakes self-development activities; seeks increased responsibilities.
Innovation - Displays original thinking and creativity; generates suggestions for improving work.
Education & Experience:
- 2+ years of experience in the mortgage or real estate industry is preferred.
- Experience in customer service or relationship management is a plus.
- Strong administrative and organizational skills, with experience supporting loan officers or other financial professionals.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with loan origination software (e.g., Encompass, Calyx, or similar systems) is a plus.
- Familiarity with mortgage regulations and documentation is preferred.
Licensing:
- Mortgage Loan Originator (MLO) license or the ability to obtain it is required.
Skills :
Industry Specific Skills: Ability to establish and maintain effective accounting systems and procedures. Ability to analyze large volumes of data related to complex processes, and visually present the results in a clear and concise manner.
Language Skills : Ability to read and interpret documents and writes routine correspondence. Ability to speak effectively with customers/vendors or other employees.
Mathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation.
Computer Skills : Advanced proficiency in Excel. Attention to details in the accuracy and presentation of reports.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and stoop.
Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level and temperature in the work environment is usually moderate.
This job description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.