Liaison-Continuity of Care (CoC)

Liaison-Continuity of Care (CoC)
Position's Role Summary:
Do you have a passion for helping others and want a career where you can make a difference? Then join our NTBHA team where we have proved to be a strong, self-sufficient and enduring foundation within our community. We are committed to connecting and serving our clients where they live. Please apply if you want to build a career here!
North Texas Behavioral Health Authority (NTBHA) is responsible for developing a collaborative system of care for children, adolescents and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder in Dallas, Rockwall, Hunt, Kaufman, Ellis, and Navarro.
The Continuity of Care (CoC) Liaison plays a critical role in ensuring a seamless and coordinated transition for individuals moving across various levels of care. This includes transitions from inpatient settings such as state hospitals or psychiatric facilities to community-based programs, as well as from incarceration to community supervision or outpatient behavioral health services.
The CoC Liaison facilitates timely communication and collaboration among stakeholders-including state hospitals, correctional facilities, community providers, and local authorities-to ensure that individuals receive appropriate and uninterrupted mental health and support services. This role involves discharge planning, coordination of referrals, verification of eligibility and benefits, and monitoring follow-through on recommended services to support successful reintegration and reduce risk of recidivism or hospitalization.
Job duties, Responsibilities, and Skills:

• Serves as the initial point of contact at NTBHA for admissions and discharges from inpatient state mental health facilities (SMHF) and/or Contracted Private Psychiatric Beds
• Ensures people discharging from a SMHF are provided uninterrupted services during a transition between inpatient and outpatient services.
• Facilitates access to appropriate services and supports in the community, including identifying and connecting people with community resources and coordinating the provision of services.
• Participates in developing and reviewing recovery and/or treatment plans.
• Promotes implementation of recovery and/or treatment plans.

• Coordinates notification of continuity of care services between the person and the person's family and any other person providing support as authorized by the person, and the legally authorized representative (LAR), if any.
• Attend and participate in meeting NTBHA's SHMF team and SHMF to which persons in care will eventually discharge.
• Offer/provide training and information to contracted psychiatric bed providers and residential treatment centers to discuss processes, policies, and troubleshoot issues with recent admissions and/or discharges.
• Coordinates communication regarding COC services between NTBHA and other LMHA, LBHA and LIDDA providers when persons outside of the local service area are provided COC services by NTBHA
• Coordinates communication amongst local criminal justice, juvenile justice, and other social service agencies participating in COC liaison services.
• Knowledge of administering the CANS (Children's Needs and Strength Assessment) and/or ANSA (Adult Needs and Strengths Assessment), preferred.
• Bilingual (Spanish/English), preferred.
• Knowledge of human service delivery systems.
• Knowledge of state mental health facilities (SMHF).
• Ability to communicate effectively, both orally and in writing.
• Ability to organize, prioritize a variety of assignments and manage time effectively.
• Detail oriented.
• Ability to maintain effective and positive working relationships.
• Knowledge and skill in operating standard office equipment (personal computer, phone, fax, printer, copier, etc.) and Microsoft Office products.

Schedule:
Monday - Friday, 8am - 5pm, with flexibility to meet the needs of the department.
Qualifications required:

• Bachelor's degree from an accredited four (4) year college or university with major in Human Services or related field (Social Work, Sociology, Psychology, Family Studies, etc.).
• Must meet the minimum qualifications of a Qualified Mental Health Professional-Community Services (QMHPCS) as outlined in the Texas Administrative Code 353.1415(a)(1), required.
• Two (2) years of experience in the field of mental health, preferred.
• Two (2) years of experience providing care coordination or case management services, preferred.
• Must be able to work on and have knowledge of a PC (personal computer).
• Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.

We are responsible for developing a collaborative system of care for individuals in crisis in the NTBHA service area. We are focused on trauma-informed, resilience-oriented care in all services provided.