Wild Waves Theme
Position Summary:
Wild Waves Theme & Waterpark is looking for friendly, responsible, and guest-focused individuals to join our Fright Fest team as Haunted House Attendants. This guest service-based role is essential to maintaining a safe, fun, and efficient experience inside our haunted attractions. Haunted House Attendants are responsible for managing guest flow, checking tickets, providing information, and responding to guest concerns or emergencies within the haunted houses.
Responsibilities:
Be the friendly face behind the fright.
Join our Fright Fest team and help deliver a terrifyingly good experience at Wild Waves!
Pay Range: $16.75 per hour
Wild Waves Theme & Waterpark is looking for friendly, responsible, and guest-focused individuals to join our Fright Fest team as Haunted House Attendants. This guest service-based role is essential to maintaining a safe, fun, and efficient experience inside our haunted attractions. Haunted House Attendants are responsible for managing guest flow, checking tickets, providing information, and responding to guest concerns or emergencies within the haunted houses.
Responsibilities:
- Greet guests entering haunted houses and provide clear instructions and safety guidelines
- Check VIP tickets
- Dispatch guests into the haunted house in a steady and controlled manner to ensure proper spacing
- Monitor guest behavior and ensure all safety rules are followed
- Respond to guest concerns, questions, or complaints calmly and professionally
- Notify and escalate any safety or behavioral issues to management or security as needed
- Serve as a point of contact for internal communication via radio within the haunted attraction
- Assist with maintaining cleanliness and order in haunted house queue lines and entrances/exits
- Support scare actors and team members by communicating crowd flow and incidents
- Provide excellent guest service while helping create a fun and spooky environment
- Must be at least 16 years of age
- Strong interpersonal and communication skills
- Comfortable working in dark, foggy, loud, and themed environments
- Ability to remain calm under pressure and de-escalate tense situations
- Must be punctual, reliable, and able to work nights and weekends throughout the Fright Fest season
- Previous customer service or theme park experience preferred but not required
- Must be able to stand for long periods and work in a fast-paced environment
- This position will not require scaring or acting but may be stationed inside haunted houses
- Training on emergency procedures, radio communication, and guest service will be provided
Be the friendly face behind the fright.
Join our Fright Fest team and help deliver a terrifyingly good experience at Wild Waves!
Pay Range: $16.75 per hour