Weekend Receptionist CA

****Position Summary

The Weekend Receptionist serves as the first point of contact for visitors, residents, and staff at a Skilled Nursing Facility. This position is responsible for greeting guests, answering and directing phone calls, providing general administrative support, and maintaining a professional and welcoming front desk environment.

Essential Duties and Responsibilities

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• Greet and assist all visitors, vendors, and residents' family members in a friendly and professional manner.
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• Answer and route incoming calls using a multi-line phone system.
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• Ensure that all visitors sign in and out per facility policy.
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• Monitor visitor compliance with facility protocols (e.g., infection control, mask usage, sign-in procedures).
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• Provide information or direct inquiries to the appropriate departments or personnel.
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• Handle incoming and outgoing mail and packages.
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• Assist with clerical tasks such as filing, data entry, and photocopying as needed.
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• Maintain a clean and organized front desk area.
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• Support emergency procedures by following communication protocols.
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• Maintain confidentiality and security of resident and facility information at all times.
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Knowledge, Skills and Abilities

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• Excellent verbal and written communication skills.
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• Professional demeanor and appearance.
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• Proficient with basic office equipment (phone systems, copier, scanner, computer).
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• Familiarity with Microsoft Office Suite (Word, Outlook).
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• Ability to multi-task and remain calm under pressure.
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• Friendly, patient, and courteous attitude with residents and families
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Education & Experience

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• High school diploma or GED required.
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• Prior receptionist or clerical experience preferred, especially in a healthcare or SNF setting.
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