Job Type
Full-time
Description
The Tony Hotel South Beach is looking for an experienced Front Desk Agent to join our team at our iconic, historic hotel in Miami Beach!
As a Front Desk Agent, your primary responsibilities will include warmly welcoming guests, assisting with their needs, and providing detailed information about the hotel and nearby attractions.
The ideal candidate will bring a positive attitude, excellent interpersonal skills, and a commitment to delivering exceptional guest experiences. Additionally, they should excel at maintaining professional relationships with team members and staying composed in high-pressure situations.
Join us and be part of a team that celebrates hospitality, history, and the vibrant culture of South Beach!
Become a Part of Our Story!
We Offer:
• Competitive pay
• Flexible hours
• Dining Discounts
• Life, medical, vision, and dental health insurance after 90 days & more!
• Personal Time Off Benefits
• OnDemand Payroll Feature
Compensation:
$16.00 an hour
Front Desk Agent Essential Functions:
- Answer telephones in a friendly manner.
- Check guests in and out and thoroughly complete all guest transactions.
- Ensure accurate information is established.
- Obtain or confirm room requirements.
- Verify pre-registration.
- Special requests are noted and fulfilled.
- Proper credit is received.
- Obtain information and signatures.
- Verify credit cards or obtain cash.
- Follow set procedures on posting charges, cashing checks, safe deposits, and refunds.
- Use the available system to authorize credit cards and checks
- Process personal and traveler's checks, handle safe deposit boxes.
- Rooms are assigned and door cards are issued.
- Directions to the room are provided.
- Assist guests quickly, patiently, and with a friendly attitude
- Promote and sell special hotel programs
- Maintain work area neat and organized
- Maintain keys in a secure area.
- Assist other departments with the necessary information to fulfill guest needs.
- Ability to read, write and speak English; bilingual in Spanish preferred.
- 1 year previous experience preferred.
- Some college or college degree preferred.
- Excellent phone etiquette, outstanding customer service and communication skills.
- Strong computer skills to navigate Property Management System.
- Must be flexible to work any shift, including weekends and holidays.
- Ability to multitask in a fast-paced environment.
- Meet minimum age requirements of jurisdiction
- Ability to walk and stand for long periods of time.