Kyyba
Job Title: ( Engineering Group Lead )
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
Description:
The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. We are currently seeking a candidate to support our Dundee Engine Plant (TEP) in Dundee, Michigan.
The specific responsibilities include, but are not limited to:
Lead Short Loop Morning & Evening market meetings with new claims information
Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management)
Work with plants to investigate processes that can be associated with warranty
Expedite part analysis for results on high priority investigations because of Short Loop
Communicate warranty and plant quality issues between Control Tower and plant engineering
Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues
Ensure warranty claim coverage and portfolio for assigned propulsion lines/plants
Involvement in new launches FEW (Field Early Warning) focus
1 Position is physically located at Dundee Engine Plant, Dundee MI, USA (100% On-Site)
1 Position is physically located at Trenton Engine Plant, 100% onsite.
Please indicate which location your candidate is applying for at top of resume
Requirements:
Bachelor's degree or higher in Engineering
5 years' experience in engineering, manufacturing, supplier operations or quality, with warranty experience
Strong verbal and written communication skills
Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
Excellent interpersonal, organizational, and analytical skills
Detail oriented, team player, flexible, ability to prioritize, quick learner
Proficient in both writing and speaking the English language
Preferred Qualifications:
Familiar with overall automotive systems
Working knowledge of Palantir applications (MAP, Contour) /GIM/Service Library/PRAS+
Familiar with dealer service information
Location : ( Trenton , MI )
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need."
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
Description:
The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. We are currently seeking a candidate to support our Dundee Engine Plant (TEP) in Dundee, Michigan.
The specific responsibilities include, but are not limited to:
Lead Short Loop Morning & Evening market meetings with new claims information
Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management)
Work with plants to investigate processes that can be associated with warranty
Expedite part analysis for results on high priority investigations because of Short Loop
Communicate warranty and plant quality issues between Control Tower and plant engineering
Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues
Ensure warranty claim coverage and portfolio for assigned propulsion lines/plants
Involvement in new launches FEW (Field Early Warning) focus
1 Position is physically located at Dundee Engine Plant, Dundee MI, USA (100% On-Site)
1 Position is physically located at Trenton Engine Plant, 100% onsite.
Please indicate which location your candidate is applying for at top of resume
Requirements:
Bachelor's degree or higher in Engineering
5 years' experience in engineering, manufacturing, supplier operations or quality, with warranty experience
Strong verbal and written communication skills
Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
Excellent interpersonal, organizational, and analytical skills
Detail oriented, team player, flexible, ability to prioritize, quick learner
Proficient in both writing and speaking the English language
Preferred Qualifications:
Familiar with overall automotive systems
Working knowledge of Palantir applications (MAP, Contour) /GIM/Service Library/PRAS+
Familiar with dealer service information
Location : ( Trenton , MI )
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need."
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crain's Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan