Empire Nissan
Overview
The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, , service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.
The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, , service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.
The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
- Follow up with prospective customers in response to their email on our website.
- Coordinates questions and issues with the appropriate department personnel.
- Provides administrative assistance as needed
- Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed,
- Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
- Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
- Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
- Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
- Provide service management information by completion reports.
- Attend Training Sessions and Meetings as required.
- Follow all company policies and procedures.
- Performs other duties as assigned
- Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors
- Support on-line customers by setting appointments.
- 1+ years' experience required (sales experience preferred).
- 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
- Excellent telephone, writing and typing skills.
- Strong computer and internet skills, including Microsoft Office suite.
- Automotive experience a PLUS!
- Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
- Internet Sales experience a PLUS!
- Must have drive, passion and confidence to be successful.
- A desire and ability to work in a performance and process driven environment.
- Excellent customer satisfaction skills.
- Strong organizational and time management.
- Professional appearance and work ethic.
- Self-starter and self-motivator
- Bilingual a PLUS!