McLaren Health Care

Patient Access Representative - McLaren Careers

McLaren Health Care, Lapeer

Full Time Day Shift

*Every 3rd Weekend Required

Position Summary:

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

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Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
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Greet customers promptly with a warm and friendly reception.
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Collects, documents, scans all required demographic and financial information.
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Direct patients to appropriate setting, explaining, and apologizing for any delays.
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Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
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Estimates and collects copays, deductibles, and other patient financial obligations
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Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.Applies recurring visit processing according to protocol.
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May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
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Performs duties otherwise assigned by Management.
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Qualifications:

Required:

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High school diploma or equivalent required
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1-year experience in a customer service role or health care industry.
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Preferred:

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Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
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Medical terminology preferred
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