Home Improvement Customer Service Representative

Benefits:

401(k) matching

Health insurance

Paid time off

Job Title: Office Manager - Estimator Location: Ballwin, MO Job Type: Full Time Salary: $18.00 - $20.00 Per Hour Reports To: Owner

About Us:

Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high-quality craftsmanship and excellent customer service. We're looking for a reliable and detail-oriented Office Manager - Estimator to join our growing team.

Position Summary:

The Office Manager - Estimator plays a dual role in the organization, managing day-to-day office operations while also providing accurate project estimates for residential home improvement jobs. This role requires excellent organizational skills, strong communication, and a solid understanding of construction and home improvement processes.

Key Responsibilities:

Office Management:

Oversee daily office operations and ensure a smooth workflow.

Coordinate scheduling of appointments, and crew assignments.

Maintain accurate records, including client files, and job documentation.

Manage incoming and outgoing communications, including calls and emails.

Order office and job-related supplies as needed.

Estimating:

Review project plans, specifications, and client needs to prepare accurate cost estimates.

Source pricing for materials, labor, and subcontractors.

Prepare and present written estimates and proposals to clients.

Collaborate with sales and project management teams to ensure client satisfaction.

Track and update project costs, budgets, and change orders as necessary.

Qualifications:

Proven experience in office management and/or estimating in the construction or home improvement industry.

Strong knowledge of residential construction methods, materials, and pricing.

Excellent organizational and multitasking abilities.

Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., ServiceTitan).

Exceptional communication and customer service skills.

Valid driver's license and reliable transportation for site visits.

Preferred Qualifications:

Experience working with homeowners and understanding of residential building codes.

Familiarity with CRM systems and project management tools.

What We Offer:

Competitive salary and benefits package

Opportunities for growth and professional development

Supportive team environment

Paid time off and holidays

Health Insurance

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.