LEER Limited
Responsibilities Include:
This list of responsibilities is intended to provide a general overview and may evolve over time. Additional duties may be assigned as needed to support the team and company goals.
1. Act as a representative of Leer Inc., ensuring every interaction reflects our commitment to quality and directly shapes a positive, seamless customer experience.
2. Own quote preparation, for your customers, by creating timely, accurate, and detailed quotes that position Leer to win the job.
3. Respond to customer inquiries with efficiency, accuracy, and professionalism.
4. Build strong, collaborative relationships by keeping customers, distributors, and partners informed and engaged, recognizing that these connections are key to our long-term success and customer satisfaction.
5. Collaborate with the Technical Support Department to address and resolve warranty claims, technical inquiries, and customer issues.
6. Evaluate and document current business processes, actively identifying and implementing opportunities for continuous improvement to drive greater efficiency and effectiveness.
7. Cross-train in all Leer CSR divisions to create a dynamic and flexible team.
8. Support the achievement of company sales goals.
9. Assist other departments with tradeshow preparation, distributor shipments, marketing projects, or other business initiatives as needed.
10. Ensure all responsibilities are executed in strict compliance with company policies and procedures.
Qualifications:
1. Communication Skills: Strong verbal and written communication skills with the ability to clearly explain product features, benefits, and pricing. Active listening skills are essential to understand customer needs.
2. Customer Focus: A passion for delivering outstanding customer service, combined with a talent for solution-focused communication and resolving customer concerns effectively.
3. Computer Literacy: Proficiency in office productivity software is required, with the ability to quickly learn and utilize ERP systems, automated quoting software, CRM systems (experience preferred), and other business tools. A strong understanding of cybersecurity practices and a keen eye for the safety and integrity of company data are essential..
4. Product/Service Knowledge: A willingness to gain a deeper understanding of manufacturing processes and product offerings. Knowledge of refrigeration is a plus but not required.
5. Team Player: Collaborates effectively with marketing, sales, accounting, and operations teams to ensure seamless workflows and shared goals.
6. Organization and Multi-Tasking: Ability to prioritize tasks effectively, manage multiple quotes, answer customer inquiries, and meet deadlines in a fast-paced environment.
7. Mathematical Skills: Proficiency in calculating figures such as discounts, pricing multiples, and percentages is essential.
Education and/or Experience
A high school diploma is required, along with 3-5 years of relevant experience in an estimator or customer-facing role.
Physical Demands
Extended periods of time sitting and using a computer.
So, what do you get out of working at Leer, Inc. beyond a friendly work environment and the best teammates around? A competitive compensation package that other manufacturers can't beat. Take a look.
ESOP Distributions
An ESOP is an Employee Stock Ownership Plan. Like mentioned above, Leer Inc. is 100% employee owned. That means you will be an employee-owner and own a piece of the company. Trust us when we say, if you include your yearly ESOP payments, we offer a compensation package that's difficult to beat. Don't believe us? Stop in and we'll show you.
About Leer Inc.
Be part of making iconic products that make all the difference in hospitals, restaurants, and more. We're proud to be an essential business and support other industries who keep us healthy and fed.
Leer, Inc. is a growing company that is all about our team members. Really. We're 100% employee-owned.
We think you have it from here - apply today!
The Customer Service Representative is a key contributor to delivering a world-class brand experience and maintaining Leer Inc.'s reputation for professionalism and quality. In this role, you'll work closely with the sales team supporting customer needs, driving sales, preparing and sending accurate quotes, processing orders, and resolving customer questions and concerns in a timely, solution-focused manner.
As the primary point of contact for our customers, you represent the values of our employee-owned company. Your work helps ensure we consistently "wow our customers" and uphold our shared commitment to excellence.
EEO IS THE LAW
EEO IS THE LAW (Spanish)
This list of responsibilities is intended to provide a general overview and may evolve over time. Additional duties may be assigned as needed to support the team and company goals.
1. Act as a representative of Leer Inc., ensuring every interaction reflects our commitment to quality and directly shapes a positive, seamless customer experience.
2. Own quote preparation, for your customers, by creating timely, accurate, and detailed quotes that position Leer to win the job.
3. Respond to customer inquiries with efficiency, accuracy, and professionalism.
4. Build strong, collaborative relationships by keeping customers, distributors, and partners informed and engaged, recognizing that these connections are key to our long-term success and customer satisfaction.
5. Collaborate with the Technical Support Department to address and resolve warranty claims, technical inquiries, and customer issues.
6. Evaluate and document current business processes, actively identifying and implementing opportunities for continuous improvement to drive greater efficiency and effectiveness.
7. Cross-train in all Leer CSR divisions to create a dynamic and flexible team.
8. Support the achievement of company sales goals.
9. Assist other departments with tradeshow preparation, distributor shipments, marketing projects, or other business initiatives as needed.
10. Ensure all responsibilities are executed in strict compliance with company policies and procedures.
Qualifications:
1. Communication Skills: Strong verbal and written communication skills with the ability to clearly explain product features, benefits, and pricing. Active listening skills are essential to understand customer needs.
2. Customer Focus: A passion for delivering outstanding customer service, combined with a talent for solution-focused communication and resolving customer concerns effectively.
3. Computer Literacy: Proficiency in office productivity software is required, with the ability to quickly learn and utilize ERP systems, automated quoting software, CRM systems (experience preferred), and other business tools. A strong understanding of cybersecurity practices and a keen eye for the safety and integrity of company data are essential..
4. Product/Service Knowledge: A willingness to gain a deeper understanding of manufacturing processes and product offerings. Knowledge of refrigeration is a plus but not required.
5. Team Player: Collaborates effectively with marketing, sales, accounting, and operations teams to ensure seamless workflows and shared goals.
6. Organization and Multi-Tasking: Ability to prioritize tasks effectively, manage multiple quotes, answer customer inquiries, and meet deadlines in a fast-paced environment.
7. Mathematical Skills: Proficiency in calculating figures such as discounts, pricing multiples, and percentages is essential.
Education and/or Experience
A high school diploma is required, along with 3-5 years of relevant experience in an estimator or customer-facing role.
Physical Demands
Extended periods of time sitting and using a computer.
So, what do you get out of working at Leer, Inc. beyond a friendly work environment and the best teammates around? A competitive compensation package that other manufacturers can't beat. Take a look.
ESOP Distributions
An ESOP is an Employee Stock Ownership Plan. Like mentioned above, Leer Inc. is 100% employee owned. That means you will be an employee-owner and own a piece of the company. Trust us when we say, if you include your yearly ESOP payments, we offer a compensation package that's difficult to beat. Don't believe us? Stop in and we'll show you.
- Generous Paid Time Off (Starts at 3-Weeks in 1st Full Year)
- 11 Paid Holidays
- Health Insurance (Subsidized by Leer)
- Dental Insurance
- Vision Insurance
- Short-Term Disability Insurance (Paid by Leer)
- Long-Term Disability Insurance (Paid by Leer)
- Life Insurance (Paid by Leer)
- 401(K)
- Leer Gear
- Cares Program - up to 50% off fitness equipment or gym membership
- Community involvement hours
About Leer Inc.
Be part of making iconic products that make all the difference in hospitals, restaurants, and more. We're proud to be an essential business and support other industries who keep us healthy and fed.
Leer, Inc. is a growing company that is all about our team members. Really. We're 100% employee-owned.
We think you have it from here - apply today!
The Customer Service Representative is a key contributor to delivering a world-class brand experience and maintaining Leer Inc.'s reputation for professionalism and quality. In this role, you'll work closely with the sales team supporting customer needs, driving sales, preparing and sending accurate quotes, processing orders, and resolving customer questions and concerns in a timely, solution-focused manner.
As the primary point of contact for our customers, you represent the values of our employee-owned company. Your work helps ensure we consistently "wow our customers" and uphold our shared commitment to excellence.
EEO IS THE LAW
EEO IS THE LAW (Spanish)