Rooms Controller | Front Office | Full Time

Location

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Omni Amelia Island Resort & Spa

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At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

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Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

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Job Description

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The role of the Rooms Controller - Front Office is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

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Responsibilities

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  To be thoroughly acquainted with all check-in policies and procedures.

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  To be experienced with various guest scenarios.

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  To be familiar with all technical equipment related to the Front Desk.

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  To be familiar with all hotel facilities and offerings.

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  To understand the influence and importance of all departments on the Front Desk.

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  Responsible for the training of new associates.

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  Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.

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  Understand and be able to perform rooms control duties.

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  Broad knowledge of Epitome, Synergy and Vingcard systems.

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  Familiar with all reservation special packages.

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  Understand all radio codes and emergency procedures.

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Qualifications

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  Attain a high propensity for customer service.

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  Previous cash handling experience.

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  Ability to stand for prolonged periods of time.

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  May require working overnight shift.

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  Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office

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Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster ( and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ( If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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Job LocationsUS-FL-Amelia Island

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Posted Date2 weeks ago(7/30/2025 2:16 PM)

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Requisition ID 2025-125632

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of Openings 1

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Category (Portal Searching) Front Office Operations