Call Center Representative - Park Medical, Southfield - McLaren Careers

Position Summary:

The role of the Call Center Representative is to manage incoming and outgoing calls in a friendly, professional and compassionate manner. The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required.

Essential Functions and Responsibilities

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   Answer and/or make calls to patients efficiently and accurately to address their needs, concerns or other issues, ensuring that patients feel supported and valued.

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   Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

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   Understand and strive to meet or exceed Call Center metrics while providing excellent consistent customer service.

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   Resolve inquiries during the call; send Communications Center Messages for assistance toward resolution only when absolutely necessary.

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   Utilize software, databases, scripts, and tools appropriately.

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Required:

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• High School Diploma or GED
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Minimum 6 months of Patient Access, Medical Billing or Customer Service work experience