Guest Services Representative

Position Summary:

To serve Nothing Bundt Cakes guests both in person and over the phone with creative 

solutions in a warm and welcoming environment. Guest Service Representatives will also 

perform side work duties for the crafting department, some light cleaning, and some clerical 

duties. 

Requirements:

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• Possess a strong sense of teamwork 
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• Ability to follow instructions 
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• Has integrity 
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• Takes initiative
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• Fits the Nothing Bundt Cakes Culture
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• Has the ability to work well under pressure 
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• Outgoing and friendly personality 
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• Ability to multitask while paying special attention to detail 
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• Strong sales ability 
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• Genuine care of others needs
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• Ability to work with a sense of urgency 
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Responsibilities may include but are not limited to: 

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• Abide by all NBC policies and procedures
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• Uphold NBC's image and brand
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• Assist other departments when necessary 
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• Introduce walk-in guests to our bakery and our products with a guest tour 
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• Assist guests with walk-in orders while using creative solutions 
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• Suggest balloon sales, show porcelain items, and up-sell with candles and cards
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• Assist phone guests by placing incoming  orders
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• Give cake presentations while performing quality control tests
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• Operate & balance (POS) point of sale with accuracy and efficiency 
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• Gather guests email addresses 
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• Keep samples available during all hours of operation 
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• Maintaining a strong knowledge of NBC's products, prices, and promotions
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• Keep retail area clean, swept, neatly merchandised, 
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• Dust all retail surfaces twice per week, including all counter tops, and POS stations
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• Duties assigned by crafting department such as fluffing bows and making design pieces.
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• Track inventory and commission sales
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