Front Desk Agent

Benefits:

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Dental insurance

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Employee discounts

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Paid time off

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Vision insurance

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As a Front Desk Agent at Hampton Inn & Suites - Atlanta Northlake, you will be the first point of contact for our guests, responsible for providing exceptional customer service and ensuring a seamless check-in and check-out process. Your role will involve managing reservations, handling guest inquiries, and addressing any issues to enhance the overall guest experience. We are looking for a friendly, detail-oriented individual with excellent communication skills and a passion for hospitality. Hiring for both part-time and full-time positions. Candidates will need to have afternoon/evening availability.

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Key Responsibilities:

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Guest Check-In and Check-Out:

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Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys.

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Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns.

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Reservation Management:

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Manage room reservations, including booking, modifying, and canceling reservations as needed.

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Assist with room assignments and ensure that guests are accommodated according to their preferences and needs.

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Guest Services:

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Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.

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Provide information about the hotel’s amenities, local attractions, and dining options to enhance the guest experience.

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Administrative Tasks:

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Maintain accurate records of guest information, reservations, and billing.

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Process and file guest registration cards and other documentation as required.

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Handle phone calls, emails, and other correspondence related to guest services and reservations.

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Collaboration:

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Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly.

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Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience.

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Security and Safety:

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Monitor the hotel’s security systems and report any unusual activities or safety concerns to management.

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Ensure that guests’ personal information and privacy are protected at all times.

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Problem-Solving:

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Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction.

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Make decisions and take action to address any unexpected situations or emergencies

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Qualifications:

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High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus.

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Previous experience in a front desk or customer service role preferred but not required.

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Excellent communication and interpersonal skills with a friendly and professional demeanor.

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Strong organizational and multitasking abilities.

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Proficiency in computer systems and hotel management software.

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Ability to work efficiently under pressure and handle a variety of tasks simultaneously.

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Flexibility to work various shifts, including evenings, weekends, and holidays.

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Join us and be a key player in delivering outstanding hospitality and creating memorable experiences for our guests. We look forward to hearing from you!