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KPH Healthcare Services

Account Executive - Long Term Care

KPH Healthcare Services, La Crosse

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Overview
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Job Summary: Plan and execute sales activities in order to meet and exceed budget, profitability and revenue goals.  Directly responsible for delivering new sales revenue numbers for the designated region.

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Scope of Responsibilities: Client acquisition and client retention.  Prospect; meet with; present to; and acquire new business.  Serve as the primary business contact for the client and maintain a high level of client satisfaction. Is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. 

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Responsibilities
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  • Responsible for development and implementing sales strategies for assigned prospective clients.
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  • Meeting and exceeding daily activities and behavior goals
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  • Maintaining customer relationships to expand upon current business and generate leads for referral business.
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  • Prospecting for new accounts through referrals and cold calls (using both the telephone and by stopping in)
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  • Making sales presentations to a variety of audiences
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  • Establishing clear goals for yourself and monitor your performance and progress daily 
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  • Daily maintenance of CRM Software
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  • Participate in weekly meetings to discuss prospecting efforts and new business initiatives
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  • Participating in training sessions  
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  • Interface with various external business partners as needed for program development and problem resolution.
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  • Attend regional trade shows, conferences and meetings to generate sales leads and promote the  HealthDirect brand and service offering
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  • Assist in the budgetary planning process
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  • Keeping current on industry trends that may impact the business & revenue objectives of the company 
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  • Responsible for completing all mandatory and regulatory training programs
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  • Perform other duties as assigned
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Qualifications
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Education:

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  • Required: AS Degree or Higher in Business Administration, Marketing or related field
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  • Preferred: Bachelors Degree or higher in Business Administration, Marketing or related field and 2 to 3 years experience in account management
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Experience:

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  • Required: Experience as an Account Manager or Representative
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  • Preferred: 2 Years experience with Health Care, Insurance and /or Account Management
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Job Requirements:

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  • Exceptional written and verbal communication skills
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  • Strong PC skills including Microsoft Office
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  • Highly Self-motivated and ethusiastic
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Successful Candidates Have These Skills:

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  • Customer Service: Timely and accurate responses to all internal and external customers
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  • Planning: Effective plans, objectives and goals that achieve desired results in a timely manner
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  • Organization: Work in a systematic way, establish clear lines of responsibility
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  • Communication: Can communicate clearly and effectively both verbally and in written format. Ability to actively listen and be attentive to others
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  • Decision Making: Gather, analyze data and make and/or implement effective decisions in a timely manner
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  • Technology: Uses technology to its fullest potential to achieve department and corporate goals
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  • Leadership: Gains acceptance of ideas and accomplishes goals through peers and teams
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  • Team Work: Strengthens organizational performance by sharing information and celebrating success
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  • Empowerment: Demonstrates positive and active ownership of one’s responsibilities and fosters the same in others
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  • Employee Relations: Provides and solicits constructive feedback, self-evaluates and takes corrective action.
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  • Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problems
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  • Self-Starter: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement
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  • Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure
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